Be the first point of contact for clients and keep their websites running smoothly. Join TheeDigital’s growing team and deliver top-notch support while building your career in web technology.
About TheeDigital
TheeDigital is a leading web design and internet marketing agency based in Raleigh, North Carolina. Since 2004, we’ve been helping businesses grow with cutting-edge design, development, and SEO strategies. Our agency has been recognized on the Inc. 5000 Fastest Growing Companies list and is powered by a close-knit team that values collaboration, learning, and client success.
Schedule
- Full-time role with option for remote or in-house work.
- Standard business hours with after-hours/weekend availability as needed.
- Flexible, supportive environment with opportunities for growth.
What You’ll Do
- Manage and resolve incoming support requests through the ticketing system.
- Troubleshoot and update websites, plugins, hosting, email, and DNS.
- Provide technical support to clients and internal teams with professionalism.
- Set up development environments, launch websites, and maintain backups.
- Log billable time and send invoices promptly.
What You Need
- 1+ years of experience in technical support or web development.
- Strong WordPress support knowledge (WooCommerce, Shopify a plus).
- Excellent communication skills to explain technical issues clearly.
- Experience with domain transfers, DNS setup, and server administration.
- Familiarity with front-end tech (HTML5, CSS3, JavaScript) and debugging tools.
- Knowledge of version control tools like GIT and Buddy.
- Ability to balance multiple priorities independently.
Benefits
- Competitive salary with bonus program.
- Fully paid health, dental, vision, and life insurance.
- 401(k) with 4% company match.
- Paid vacation, sick days, holidays, maternity/paternity leave, birthday off, and Election Day off.
- Wellness program, training, and continuous education allowance.
- Fun culture with team events, learning opportunities, and professional growth.
This is your opportunity to join a supportive team where your work directly contributes to client success.
Grow your career in a fun, fast-paced agency environment with TheeDigital.
Happy Hunting,
~Two Chicks…