Help shape best-in-class customer experiences through strategic, human-centered design.
About PTP
PTP is a fast-growing systems integrator focused on strategic Customer Experience (CX) solutions. We work with clients to build beautiful, results-driven customer journeys. Our team thrives on creativity, diversity, and a commitment to excellence in every interaction.
Schedule
- Full-time or Contract
- Remote within the U.S.
- Occasional travel to Sacramento, CA may be required
What You’ll Do
- Develop and enforce design templates, standards, and HCD principles
- Plan, manage, and execute usability testing for key application releases
- Collaborate with SMEs and cross-functional teams to define scenarios and prototypes
- Analyze feedback and drive usability improvements across platforms
- Present findings and recommendations to both technical and non-technical stakeholders
What You Need
- Bachelor’s degree in Human Factors, Visual/Interaction Design, or related field
- 4+ years applying Human-Centered Design (HCD) principles to digital interfaces
- 4+ years in UX research, visual design, and usability testing for web/mobile products
- Strong communication skills and ability to lead design sessions with diverse teams
- Experience presenting UX findings and methodology to stakeholders at all levels
Preferred Qualifications
- Experience with Ovo Studios CaptureUX
- Familiarity with California Statewide usability standards and templates
- Previous work with State of California agencies
Benefits
- Join a collaborative team with diverse perspectives and high-impact goals
- Shape solutions used by real constituents and employees
- Thrive in a flexible work environment that supports innovation and balance
This is your opportunity to design with purpose and lead with empathy while solving real-world experience challenges.
Happy Hunting,
~Two Chicks…