Shape the future of healthcare content by creating clear, human-first experiences. If you’re passionate about UX writing, AI-assisted design, and helping users succeed with intuitive content, this contract role offers meaningful impact and flexibility.
About PointClickCare
PointClickCare is a leading health tech company serving over 30,000 provider organizations with the largest long-term and post-acute care dataset in North America. Privately held and founder-led, we reinvest heavily in innovation to empower providers, improve outcomes, and enhance patient care. Recognized by Forbes and celebrated as one of Canada’s Most Admired Corporate Cultures, PointClickCare combines technology, data, and human-centered design to reshape healthcare.
Schedule
- Remote (US-based) with occasional travel to Mississauga or Salt Lake City offices for onboarding, team events, or annual meetings
- Contract: 15 months, 35–40 hours per week
- $45–$60 per hour
What You’ll Do
- Design and structure content for intuitive, user-centered product experiences
- Collaborate with UX Designers, Engineers, and Product Leaders across the full design process
- Conduct research to understand user needs and propose content solutions
- Create wireframes, prototypes, and content architecture for multiple platforms and personas
- Apply AI-assisted tools for ideation, prototyping, and content exploration
- Design conversational flows that make user interactions natural and accessible
- Use analytics and research to make data-driven content design decisions
What You Need
- Bachelor’s degree in English, UX writing, technical communications, journalism, or related training
- 3+ years of experience in content design, technical writing, or UX writing in a product-focused environment
- Experience with AI-assisted content tools and workflows
- Knowledge of conversational design fundamentals
- Experience working in agile, cross-functional product teams
- Familiarity with CCMS platforms and tools like Paligo, Pendo, Jira, Figma, Power BI, or Smartsheet
- Strong communication skills and ability to work independently and collaboratively
Benefits
- Competitive hourly rate ($45–$60/hour)
- Remote flexibility with limited travel
- Opportunity to influence design standards and contribute to AI-driven innovation
- Work with a leading healthcare platform making an impact on millions of lives
This is your chance to apply your content design expertise to healthcare innovation while gaining exposure to AI-assisted workflows and conversational design.
Happy Hunting,
~Two Chicks…