Be the first line of defense for end users across a healthcare organization that relies on you to keep their tech running smoothly. This role blends customer service, IT troubleshooting, and hands-on support, making it a strong foundation for anyone looking to grow their tech career.
About Pennant Services
Pennant supports over 180 home health, hospice, senior living, and home care operations across 14 states. Their Service Center model empowers local leaders while providing centralized support in IT, HR, clinical operations, legal, and compliance. Pennant’s culture is shaped by their CAPLICO values, promoting accountability, learning, and ownership in every role.
Schedule
• Full-time Remote
• Standard business hours with on-call rotation
• High-interaction support role with frequent communication across teams
• Collaboration with IT leadership and cross-functional project teams
What You’ll Do
• Serve as the first point of contact for all technical support needs via phone, email, chat, and in person
• Troubleshoot hardware, software, network, and account issues, escalating when appropriate
• Install, configure, and maintain computers, applications, and peripheral equipment
• Manage personal ticket queue, ensuring timely updates, SLA compliance, and complete documentation
• Monitor open tickets and follow through until resolution
• Contribute to IT projects such as upgrades, migrations, and new deployments
• Document procedures, create knowledge base articles, and support automation tools (chatbots, AI)
• Provide training to end users on systems, tools, and best practices
• Stay current on IT and healthcare technology trends
• Support development of IT policies, processes, and user guidelines
What You Need
• Passion for technology and helping people
• BS in Computer Science, Information Systems, or equivalent experience
• 1+ years of technical support experience
• Experience with ticketing systems (Zendesk, ServiceNow, etc.)
• Familiarity with Active Directory and Microsoft 365
• Strong troubleshooting and problem-solving skills
• Excellent communication skills and customer-focused approach
• Willingness to learn new systems and grow professionally
Benefits
• Compensation: $60,000 – $65,000
• Medical, dental, and vision coverage
• 401(k) with company match
• PTO, holiday pay, and professional development
• Strong work-life balance and a people-first culture
• Supportive team in a high-growth healthcare environment
Ready to bring your IT skills to a mission-driven team that values growth and service?
Happy Hunting,
~Two Chicks…