Turn data into direction and turn client goals into real outcomes. If you like running tech projects, solving messy implementation problems, and making clients feel taken care of, this role puts you in the middle of the action.
About Walker
Walker is a full-service Experience Management (XM) firm that’s tech-driven, people-powered, and built for change. They help organizations turn experience data into clear direction across customer loyalty, employee engagement, and patient satisfaction. Headquartered in Indianapolis, Walker supports on-site, hybrid, and remote work across the continental U.S. where they operate.
Schedule
- Full-time
- Fully remote (continental U.S., in states where Walker operates)
- Travel required to client sites approximately once per month
- Client-facing work via Zoom and email
What You’ll Do
- Configure and test Qualtrics XM Platform solutions to meet client needs
- Assist with survey programming, dashboard builds, integrations, and platform setup
- Serve as solution delivery project manager to drive implementations to completion
- Gather technical requirements and build project scope, timelines, and deliverables
- Manage projects to agreed objectives, scope, budgeted effort, and committed time frame
- Act as the primary client point of contact during implementations
- Troubleshoot implementations with product and engineering teams
- Communicate solutions clearly to technical and non-technical stakeholders
- Train and educate clients on new and existing XM Platform features
- Support account management work including intake forms, change orders, and SOW updates
- Identify opportunities for account expansion and upselling services
- Continue building product knowledge and learning new technologies
- Handle other duties as assigned
What You Need
- Bachelor’s degree in Business, Mathematics, Informatics, Psychology, Sociology, or related field, or equivalent relevant experience
- Experience managing multiple projects at once
- Strong communication and presentation skills with both technical and non-technical stakeholders, including executives
- Ability to manage multiple clients and prioritize daily work effectively
- Experience with Qualtrics or similar customer or employee experience platforms (preferred)
- Familiarity with work operating systems and ERP platforms such as Monday.com and SAP ByDesign (preferred)
- Ability to travel to client sites approximately once per month
Benefits
- Fully remote work opportunity
- Opportunities for on-site, hybrid, or remote roles depending on location and business needs
- Inclusive workplace focused on belonging and authenticity
- Client-facing growth experience across leading brands and real-world implementations
If you’re ready to lead implementations, build trust fast, and help clients get value from Qualtrics quickly, move on this role now.
Bring your project brain, your people skills, and your problem-solving energy—Walker will give you the platform to make it count.
Happy Hunting,
~Two Chicks…