Be the first line of help for Medicare Providers who need real support, fast. If you’re patient, tech-curious, and good at turning “it’s not working” into a clean fix and a clean ticket, this is a solid way to get in the door.
About Maximus
Maximus supports large-scale government programs and the systems that keep essential services running. This role supports CMS, helping Medicare Providers with identity management registration and profile management support. The work is structured, service-focused, and impact-driven.
Schedule
- Full-time, fully remote (United States)
- Temporary role with projected end date: late August 2026
- Requires a vetting process
- Due to federal requirements: U.S. citizens or U.S. permanent residents (Green Card holders) only
What You’ll Do
- Provide remote help desk support to users in remote offices and home office settings
- Assist a Technician II with desktop and operational support as needed
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and PC peripherals
- Support multiple PC operating systems and basic workstation setups
- Diagnose, resolve, and follow up on common user issues and requests
- Use remote desktop tools to troubleshoot and resolve problems efficiently
- Document problem resolution clearly in ticketing systems, knowledge bases, and troubleshooting guides
- Assist with advanced troubleshooting in network and telecommunications environments at the workstation level
- Support project managers with technical coordination when needed
- Help transition new tech efforts into production support
- Assist with workstation imaging and software/image deployment processes
- Work assigned queues (email, chat, ticketing system, and other support channels)
- Ensure tickets are accurate, complete, and resolved within expected timelines
- Flag recurring issues or areas needing attention and communicate them to leadership
What You Need
- High school diploma or equivalent
- 0–2 years of experience (role is friendly to entry-level candidates)
- Ability to follow guidelines, processes, and procedures consistently
- Clear communication skills for routine updates to internal and external contacts
- Comfort learning on the job and building tech support skills quickly
- Eligibility to work this federal-supported role: U.S. citizen or U.S. permanent resident (Green Card)
- Willingness and ability to complete the required vetting process
Benefits
- Health insurance coverage
- Retirement savings plan
- Paid holidays and paid time off
- Life and disability insurance
- Additional incentives may be available based on program/role
Temporary roles with federal program exposure can move quickly—apply while this one’s still open.
If you’re ready to build hands-on help desk experience and support systems that people genuinely rely on, step in and take your shot.
Happy Hunting,
~Two Chicks…