If you’re calm under pressure, good on the phone, and you like solving real problems in real time, this is a solid entry point into tech support. You’ll be the person CVS store, pharmacy, MinuteClinic, and photo teams call when systems or hardware start acting up, and you’ll work toward strong first-call resolution.
About CVS Health
CVS Health is focused on building a more connected, convenient, and compassionate health care experience. They support millions of people nationwide through local stores, digital services, and a large team committed to improving health outcomes.
Schedule
- Full-time (40 hours/week)
- 5 days/week with 1 weekend shift required
- Remote option available (may work onsite if preferred)
Work-From-Home Requirements
- Quiet, private workspace with a closed door
- Reliable dependent/child-care during work hours
- Secure internet connection with 150 Mbps speed
- If internet or power is interrupted and not restored quickly, you must be able to report to the call center and arrive within 1 hour of the interruption
What You’ll Do
- Take live troubleshooting calls daily and provide timely technical support
- Diagnose and resolve issues for hardware, pharmacy systems, point of sale, MinuteClinic, and photo systems
- Document issues thoroughly by creating tickets and requesting needed information in support tools
- Use internal knowledge articles and follow escalation and follow-up processes to ensure resolution
- Manage call volume efficiently while meeting service level agreements (SLAs)
- Keep current on policies, procedures, and troubleshooting methods
- Collaborate with teammates to improve outcomes and customer satisfaction
What You Need
- 6 months of technical and/or call center experience
- High School Diploma or GED (or 2 years equivalent experience)
- Strong customer service skills and comfort handling live troubleshooting calls
- Ability to document clearly, follow processes, and work within SLAs
Preferred
- Help desk or call center experience providing tech support in a retail environment
- Experience using computer hardware and software applications
Benefits
- Pay range: $17.00–$34.15 per hour (based on experience, location, and other factors)
- Medical plan options
- 401(k) with matching contributions
- Employee stock purchase plan
- Wellness programs, counseling, and financial coaching
- Paid time off and additional leave options (varies by eligibility)
- Tuition assistance and additional benefit offerings (varies by eligibility)
If you’re ready to sharpen your troubleshooting chops and get paid to be the calm voice on the other end of the chaos, this one’s worth a serious look.
Happy Hunting,
~Two Chicks…