Help enterprise clients solve complex challenges while growing your technical expertise in a global, collaborative team.
About Mitratech
For over 35 years, Mitratech has delivered innovative solutions that simplify Legal, Risk, Compliance, and HR operations. Today, we serve 20,000 client companies worldwide—including 30% of the Fortune 500—supporting over 500,000 users across 160+ countries.
We are a close-knit, globally dispersed team that values ownership, continuous improvement, and fun. At Mitratech, you’ll thrive in a culture that blends entrepreneurial speed with enterprise stability.
Schedule
- Remote role, based in Mexico
- Full-time, client-facing position
- Flexible, collaborative environment
Responsibilities
- Provide multichannel product support to customers, consultants, and partners via portal, email, chat, and phone
- Use tools such as Zendesk, Jira, and SendGrid to manage cases, track progress, and communicate with stakeholders
- Troubleshoot and reproduce technical issues, identify root causes, and deliver timely resolutions
- Triage reported problems, assign severity levels, and manage updates in the ticketing system
- Create Knowledge Base articles to expand self-help tools for customers and internal teams
Requirements
- 2+ years of experience supporting enterprise software in support, QA, development, or services roles
- Bachelor’s or Master’s degree in Computer Science, Engineering, or equivalent experience
- Strong technical skills with Windows and Microsoft Office
- Experience working with Zendesk, Jira, SendGrid, or similar multichannel support tools (preferred)
- Excellent problem-solving, analytical, and critical thinking skills
- Strong communication skills—verbal, written, and interpersonal
- Highly dependable, self-motivated, and professional
Benefits
- Competitive salary (in MXN)
- Remote-first flexibility
- Work with global teams and cutting-edge enterprise technologies
- Career growth opportunities in a fast-paced environment
Make an impact by helping global clients succeed while sharpening your technical and communication skills.
Happy Hunting,
~Two Chicks…