Love solving complex problems and helping customers succeed? Join a mission-driven support team keeping critical systems running in real-time.
About EverPro (an EverCommerce brand)
EverCommerce [Nasdaq: EVCM] delivers specialized SaaS solutions to over 600,000 service-based businesses globally. Bold Group, part of EverPro, supports essential alarm monitoring and business management tech—safeguarding lives and property. Our suite includes SedonaOffice, AlarmBiller, Managely, and more, backed by strong support, partnerships, and learning programs.
Schedule
- Full-time
- 100% Remote (US-based only)
- Must be eligible to work in the US without sponsorship
- May include occasional travel to Denver HQ or other US locations
- On-call rotation required (24/7 environment)
What You’ll Do
- Own and resolve Tier 2 support tickets across Bold Group’s financial management platforms
- Troubleshoot deeply using SQL queries, logs, source code, and infrastructure tools
- Advocate for customers and ensure clear, timely communication on ticket status
- Document solutions and contribute to internal knowledge base
- Partner with cross-functional teams to reduce recurring issues and improve system stability
- Deliver empathetic, professional support—even in high-pressure situations
What You Need
- C1 English proficiency (spoken and written)
- 5+ years in technical support (application, OS, or networking)
- 2+ years experience reading code and working in software environments (no active programming required)
- Expertise in Microsoft SQL Server (queries, schema relationships, stored procedures)
- Solid troubleshooting in Windows environments (logs, permissions, networking)
- Comfort working independently in a remote setup
- Prior experience with ERP platforms
- Ability to join a rotating 24×7 on-call schedule
Nice to Have
- Experience with alarm monitoring platforms or PSIM
- Familiarity with central station operations
Benefits
- $60,000–$80,000 base salary
- Flexible remote work (in-office or hybrid optional if near a location)
- Health, dental, and vision benefits from day one
- 401(k) with up to 4% match and immediate vesting
- Annual wellness stipend
- Generous Flexible Time Off (FTO)
- Employee Stock Purchase Program
- Ongoing development via EverCommerce’s internal learning programs
Support software that protects lives—and build a career you’re proud of.
Make impact. Solve problems. Grow fast.
Happy Hunting,
~Two Chicks…