Love solving problems and helping people? VXI is hiring Technical Support Advisors to join our remote call center team—where you’ll guide customers through technical challenges with clarity, care, and confidence.
About VXI Global Solutions
Founded in 1998, VXI is a global leader in customer care and digital solutions with 40,000 employees across 40+ global sites. We deliver top-tier support and innovation for some of the world’s most respected brands—combining people, processes, and technology to elevate customer experience at every touchpoint.
Schedule
- Full-time
- 100% Remote (select U.S. states)
- Hardwired internet required; Wi-Fi not accepted
- Must have a distraction-free home workspace
What You’ll Do
- Provide customer service via phone, resolving technical issues with iOS, macOS, PCs, smartphones, and tablets
- Troubleshoot using multiple systems to deliver real-time solutions
- Adjust communication styles to connect with a diverse range of customers
- Collaborate with other advisors to share expertise and improve outcomes
- Maintain professionalism under pressure and stay focused on creating a positive customer experience
What You Need
- Previous customer support or technical assistance experience (call center preferred)
- Strong verbal and written communication skills
- Tech-savvy with basic knowledge of iOS, macOS, Windows, smartphones, and tablets
- Confident using multiple systems and navigating software
- Comfortable receiving feedback and driven to continuously improve
- Must have hardwired internet (minimum 20 Mbps download / 10 Mbps upload)
- Quiet, private home workspace with ergonomic setup
Benefits
- $17.31/hour base pay + performance-based incentives
- Full health insurance package (medical, dental, vision)
- $25/month unlimited phone/text/data plan (restrictions apply)
- Paid training and career advancement opportunities
- Referral bonuses through our Referral for Life program
- Inclusive, supportive virtual work environment
- Equal Opportunity Employer—individuals with disabilities and veterans encouraged to apply
Help people. Solve problems. Build your career with a global innovator.
Your future starts here.
Happy Hunting,
~Two Chicks…