Turn your passion for technology and customer care into a rewarding career. VXI is hiring Technical Support Advisors to deliver world-class support for customers while working from home.
About VXI Global Solutions
VXI Global Solutions is a global leader in customer service, customer experience, and digital solutions. Founded in 1998, VXI employs more than 40,000 people across North America, Asia, Europe, and the Caribbean. We provide multilingual support, software development, quality assurance, and process excellence to some of the world’s most respected brands.
Schedule
- Full-time remote role (available across multiple US states)
- Paid training provided
- Must meet technical requirements for remote setup (see below)
What You’ll Do
- Answer inbound calls, providing tailored solutions to technical issues
- Diagnose, troubleshoot, and resolve problems with iOS, macOS, smartphones, tablets, or PCs
- Use multiple systems to research and deliver real-time solutions
- Adapt communication style to diverse customers and provide enhanced support
- Collaborate with team members to share expertise and achieve goals
What You Need
- Experience in customer-facing or support roles (call center preferred)
- Solid understanding of iOS, macOS, smartphones, tablets, or PCs
- Strong problem-solving skills and resilience under pressure
- Excellent verbal and written communication skills
- Ability to multitask with multiple software tools and systems
- Self-motivated attitude with effective time management
Benefits
- $17.31 per hour + performance-based incentives
- Full health insurance package (medical, dental, vision)
- $25/month per line cell phone perk for unlimited phone, text, and data
- Paid training and career advancement opportunities
- Referral bonuses through the “Referral for Life” program
- Supportive, inclusive culture with focus on diversity and growth
Remote Work Requirements
- Quiet, private workspace free from distractions
- Comfortable desk setup with company-provided equipment
- Reliable wired internet connection (minimum 20 Mbps download / 10 Mbps upload; Wi-Fi not permitted)
Join a fast-growing global leader where your technical skills and customer care make a daily impact.
Your opportunity to thrive starts here.
Happy Hunting,
~Two Chicks…