Be the technical glue between Housecall Pro and its biggest partners. If you’re equal parts customer-obsessed and technically curious, and you love turning messy integration needs into clear requirements and real solutions, this role is a strong fit.
About Housecall Pro
Housecall Pro helps home service professionals streamline scheduling, dispatching, payments, and more so they can grow and get time back. Founded in 2013, they support 40,000+ businesses and build tools that help Pros run better operations and live well.
Schedule
Full-time, remote (#LI-Remote). Travel required as needed, typically 15–30% annually (with seasonal variation). Location-based compensation.
What You’ll Do
⦁ Lead discovery sessions to understand partner business requirements and technical needs
⦁ Run partner calls and demos to showcase product capabilities
⦁ Document gap analyses, integration requirements, and scope of work
⦁ Create clear requirement documents that translate partner needs into actionable work
⦁ Collaborate with engineering on API integrations and technical solutions
⦁ Partner with product management to prioritize partner-specific features and requests
⦁ Coordinate with account management to ensure a seamless partner experience
⦁ Work with legal and business development on contract requirements and product exhibits
⦁ Drive onboarding and pilot implementations, tracking progress through rollout
⦁ Troubleshoot technical issues, provide workarounds, and handle escalations
⦁ Facilitate partner training and onboarding sessions
⦁ Build repeatable processes: SOPs, playbooks, escalation workflows, and communication protocols
⦁ Manage product request backlogs and prioritization frameworks, spotting patterns across partners
What You Need
⦁ 3–5+ years in technical account management, customer success, product management, or product operations
⦁ Bachelor’s degree in a related field or equivalent work experience
⦁ Experience with enterprise software integrations and APIs
⦁ Experience using AI tooling/optimization to improve efficiency and operational workflows
⦁ Strong understanding of SaaS business models and enterprise operations
⦁ Proven ability to manage complex, multi-stakeholder projects
⦁ Strong communication skills, including presenting to executive audiences
⦁ Organized, analytical, and confident balancing partner advocacy with business priorities
Benefits
⦁ Medical, dental, vision, life, and disability coverage plus 401(k)
⦁ Paid holidays and flexible, take-it-as-you-need-it PTO
⦁ Equity eligibility in a rapidly growing startup backed by top-tier VCs
⦁ Monthly tech reimbursements
⦁ Paid parental leave and employee assistance program
⦁ Compensation range: $96,000–$120,000 (location-based, plus equity eligibility)
This is a high-impact seat: you’re not just “supporting” partnerships, you’re shaping how they succeed and scale.
If you’re the type who can translate business goals into technical execution without losing either side, go get it.
Happy Hunting,
~Two Chicks…