Join the team building smarter hospitality technology for some of the country’s top restaurants. North Hospitality is hiring Support Services Specialists to deliver hands-on technical support for clients using Oracle Simphony systems.
About North
At North Hospitality, we’re restaurateurs building products for restaurateurs. Our team combines years of hotel and restaurant experience with innovative technology to simplify operations, payment processing, and support for hospitality businesses. As part of NorthAB, LLC, we help entrepreneurs grow with agile, end-to-end solutions backed by award-winning service.
Schedule
- Full-time remote role (US only)
- One evening shift and one weekend shift required each week
What You’ll Do
- Support clients using Oracle Simphony 1 or 2, addressing hardware, software, and networking questions
- Fulfill hardware orders, configure devices, and manage Salesforce CRM tickets
- Perform POS data entry, hardware swaps, and maintain accurate records
- Assist with inventory tracking, including RMAs
What You Need
- High school diploma or equivalent
- At least 1 year of call center support experience with Oracle Simphony 1 or 2
- 1+ year in technical customer service
- Strong customer service and communication skills
- General computer knowledge, plus familiarity with Microsoft Office or Google Suite
Benefits
- $20.00 – $31.00 per hour (depending on experience and location)
- Medical, dental, and vision coverage
- Flexible paid time off
- 401(k) with company match
- Paid parental leave
- Education assistance and lifestyle spending account
- Mental health and well-being programs
Be part of a team that combines hospitality expertise with cutting-edge technology.
Your next opportunity to grow starts here.
Happy Hunting,
~Two Chicks…