Help keep a fast-growing healthcare SaaS platform running smoothly by solving real production issues that impact clinics, therapists, and patients every day. This Support Engineer role sits right between engineering and client experience, perfect if you love debugging, SQL, and talking to humans as much as you like talking to APIs.
About Prompt Therapy Solutions
Prompt builds modern, highly automated B2B software for outpatient rehab therapy clinics, replacing paper-heavy workflows with a powerful, all-in-one platform. The team is made up of sharp, experienced engineers and operators focused on solving complex healthcare problems without the burnout culture. Their platform helps clinics treat more patients, reduce waste, and deliver better care.
Schedule
- Full-time, salaried role
- 100% remote within the United States
- Standard U.S. business hours, with only rare needs beyond normal times
- Collaborative environment working closely with product, engineering, and client-facing teams
What You’ll Do
- Partner with product engineering, client experience, and AI engineering teams to troubleshoot issues across multiple SaaS products
- Meet virtually with customers and internal stakeholders to diagnose problems and gather context
- Reproduce, debug, and identify root causes for issues in production and development environments
- Write clear, detailed technical specs for product engineers to implement fixes and improvements
- Create performant scripts and database queries (e.g., MySQL or similar) to resolve issues and answer stakeholder requests
- Investigate and debug complex API integrations and web app behavior using tools like Chrome DevTools
- Help prioritize issues based on impact and urgency, keeping teams focused on what matters most
What You Need
- 3+ years as a Support Engineer or Software Developer with customer-facing responsibilities
- Working knowledge of MySQL or another relational database (Postgres, MSSQL, etc.)
- Ability to read and write code in at least one modern programming language
- Comfort using browser dev tools to trace and debug web app issues
- Proven experience troubleshooting and debugging API integrations
- Strong communication skills, including with senior leadership and non-technical stakeholders
- Solid time management skills and the ability to juggle multiple issues without dropping the ball
Nice-to-Haves
- Experience with PHP, Python, or modern JavaScript frameworks (Vue, React, etc.)
- Background in customer support or directly handling customer issues
- Familiarity with AWS services (EC2, S3, Route 53, CloudWatch)
- Prior healthcare or B2B SaaS experience
- Startup experience and comfort in a fast-moving environment
Benefits
- Competitive salary: 90,000–125,000 dollars per year, depending on experience
- Remote / hybrid flexibility
- Potential equity for standout performance
- Flexible PTO
- Company-wide sponsored lunches
- Company-paid disability and life insurance
- Company-paid family and medical leave
- Medical, dental, and vision insurance
- Discounted pet insurance
- FSA / DCA and commuter benefits
- 401(k)
Roles that blend real engineering, direct impact, and true remote flexibility don’t last long—especially at this pay range.
If you’re the person everyone already calls when “something broke in prod,” this is your lane.
Happy Hunting,
~Two Chicks…