Join a growing healthcare technology company where your technical instincts, communication skills, and debugging superpowers directly improve the experience of rehab therapy clinics nationwide. This role is perfect for someone who loves solving complex issues and bridging engineering with real-world customer needs.
About Prompt Therapy Solutions
Prompt builds modern, automated enterprise software that transforms how outpatient rehab organizations operate. Their platform tackles long-standing challenges across scheduling, billing, documentation, and patient engagement. Known for smart work, talented teams, and meaningful impact, Prompt continues to grow as the new standard in rehab tech.
Schedule
- Full-time
- Fully remote
- Occasional extended hours depending on issue urgency
What You’ll Do
- Collaborate with engineering, client experience, and AI teams to troubleshoot issues across multiple products
- Meet virtually with customers and internal stakeholders to diagnose and clarify technical problems
- Reproduce, debug, and determine root causes in both production and development environments
- Write detailed technical specs for engineers to resolve issues efficiently
- Develop scripts and database queries to address problems and fulfill stakeholder requests
- Work across product teams to ensure smooth, timely resolutions
What You Need
- 3+ years as a Support Engineer or Software Developer with customer-facing responsibilities
- Working knowledge of MySQL or other relational databases (Postgres, MSSQL, etc.)
- Ability to read and write code in at least one modern programming language
- Comfort using Chrome DevTools (or similar) to debug web apps
- Experience diagnosing complex API integration issues
- Strong time management and prioritization skills
- Excellent communication skills, including with senior leadership
- Ability to thrive in a fast-paced environment
Preferred
- Experience with PHP, Python, or modern JS frameworks (Vue, React)
- Customer support or direct customer interaction experience
- Familiarity with AWS services (EC2, S3, Route 53, CloudWatch)
- Healthcare industry experience
- Startup or B2B SaaS background
Benefits
- Competitive salary ($90K–$125K)
- Potential equity for high performance
- Remote/hybrid environment
- Flexible PTO
- Company-paid disability and life insurance
- Paid family and medical leave
- Medical, dental, and vision insurance
- Discounted pet insurance
- FSA/DCA and commuter benefits
- 401(k)
Solve real technical challenges with a team that trusts your expertise and values clear, smart execution.
Deliver solutions that keep clinics running smoothly and patients receiving the care they deserve.
Happy Hunting,
~Two Chicks…