Drive user clarity with documentation that makes complex software simple.
About Mitratech
For over 35 years, Mitratech has delivered world-class solutions in Legal, Risk, Compliance, and HR functions. Today, we serve 20,000 client companies worldwide—including 30% of the Fortune 500—supporting over 500,000 users in 160+ countries.
We’re a close-knit, globally distributed team that blends entrepreneurial drive with enterprise resources. At Mitratech, you’ll work with cutting-edge tools, collaborate across cultures, and be empowered to innovate in a supportive, growth-oriented environment.
Schedule
- Remote-first, based in Mexico
- Full-time role with flexible collaboration across global teams
- Embedded in Agile software development teams
Responsibilities
- Lead and coordinate documentation efforts across multiple projects
- Create and maintain user guides, release notes, tutorials, help systems, and instructional videos
- Collaborate with Product Management, Development, QA, and Support to ensure accuracy and user focus
- Apply single-sourcing strategies to deliver content across multiple formats and audiences
- Drive documentation standards, workflows, and continuous improvement initiatives
- Mentor other writers and contribute to best practices across the documentation team
- Monitor internal communication channels to identify documentation needs and propose solutions
- Participate in Agile ceremonies and product launches
Requirements
- Bachelor’s degree in Technical Communication, English, Education, Journalism, or related field (or equivalent experience)
- Proven experience writing documentation for SaaS or enterprise software
- Familiarity with Agile methodologies
- Strong attention to detail, quality, and consistency
- Proficiency with Paligo (preferred) or similar CCMS / HTML-based authoring tools
- Experience with AI-assisted writing and editing tools
- Skilled in single-sourcing and structured authoring practices
- Knowledge of instructional design, HTML/CSS, or video creation is a plus
- Flexible, adaptable, and comfortable in a fast-paced Agile environment
Benefits
- Competitive salary (based in MXN)
- Flexible, remote-first work culture
- Exposure to diverse technologies and global teams
- Growth opportunities with a company serving top-tier clients worldwide
Bring your skills in technical communication to a role where your documentation will directly support professionals across industries and help shape the future of compliance technology.
Happy Hunting,
~Two Chicks…