If you’re good at translating “my software is broken” panic into calm, clear fixes and clean documentation, this role is for you. You’ll be the front line for customers using GreenSoft’s GDM software, helping them troubleshoot issues, understand workflows, and stay compliant.
About GreenSoft Technology Inc.
GreenSoft Technology, Inc. (founded in 2002) provides environmental compliance data management services and software for the global electronics industry, supporting regulations like EU RoHS, EU REACH, and Conflict Minerals.
Schedule
Full-time, remote.
Must be located in the Eastern Time Zone and able to work Eastern Standard Time (EST) hours.
What You’ll Do
- Respond to client inquiries across multiple channels and resolve software-related issues with strong customer care
- Troubleshoot application problems and guide users through product functionality and best practices
- Support customer training on GreenSoft’s GDM Software alongside the support team
- Maintain deep knowledge of software features, workflows, and integrations
- Create workflow documentation tailored to customer compliance reporting needs
- Update and maintain support content such as User Guides, Release Notes, and instruction manuals
- Document issues and resolutions in a ticketing system to track trends and report insights
- Partner with development to support feature requests, rollouts, and product updates
- Conduct training sessions to improve customer adoption and confidence
- Follow GreenSoft’s Information Security Management System (ISMS) policies and ensure secure handling of protected data
What You Need
- Professional certification or college degree in a technical-related field
- 1–3 years of experience in software support or technical support
- Strong communication, facilitation, presentation, and customer support skills
- Strong analytical, problem-solving, and time management skills
- Ability to work independently with minimal supervision and collaborate in a small team
- Proficiency with MS Office
- SQL database and XML knowledge are a plus
- Ability to complete an Excel/technical skills assessment during the interview process
- Bonus: knowledge of global compliance regulations
Benefits
- Paid time off
- 10 paid company holidays per year
- Two weeks (10 days) paid vacation per year
- Health insurance
- GreenSoft pays a portion of medical insurance
- 100% dental and vision paid by GreenSoft
- Health incentive
- $1.00 per day per calendar year (paid with proper documentation)
- Retirement plan
- Eligible for the company 401(k) after the applicable waiting period
- Additional voluntary benefits (employee-paid)
- Short-term disability, accident, cancer, hospitalization, critical illness insurance
Happy Hunting,
~Two Chicks…