If you’re the calm voice when systems break and people panic, this role is for you. You’ll troubleshoot Windows desktop issues, manage incoming tickets across multiple channels, and keep the knowledge base sharp so problems get solved faster next time.
About Digitech
Digitech (part of the Sarnova family of companies) provides advanced billing and technology services for the EMS transport industry. Their cloud-based billing and business intelligence platform helps clients automate revenue cycle workflows, maximize collections, and stay compliant.
Schedule
- 100% remote
- On-call rotation after hours
- Weekend and holiday work required to meet client demands
What You’ll Do
- Provide support to internal and external users across various technical issues
- Respond to tickets, emails, and requests quickly and professionally
- Troubleshoot hardware and software problems on computer systems
- Escalate advanced issues to higher-level technicians or teams
- Create, update, and maintain knowledgebase articles documenting processes and procedures
- Support coverage needs including on-call, weekends, and holidays as required
- Handle other tasks as assigned
What You Need
- High school diploma plus CompTIA A+ certification, or equivalent hands-on experience
- Strong Windows desktop support skills
- Excellent listening, written, and verbal communication skills
- Ability to read and follow technical manuals and procedural documentation
- Remote work experience preferred
Benefits
- Competitive pay (commensurate with experience)
- Comprehensive benefits package
- 401(k) plan
- Equal Opportunity Employer (EEO/M/F/Veterans/Disabled)
If you like solving problems, documenting fixes, and keeping users productive even on chaos days, this is a solid remote tech lane.
Happy Hunting,
~Two Chicks…