Bring your expertise at the intersection of contact center operations, Salesforce, and AI to Enlyte. As a Senior Solution Engineer, you’ll design, build, and optimize integrations between NICE CXone and Salesforce, enhancing agent workflows, data flow, and customer experience.
About Enlyte
Enlyte combines innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. Whether supporting Fortune 500 clients or local businesses, Enlyte is dedicated to restoring lives, protecting dreams, and fostering collaboration, innovation, and growth.
Schedule
- Full-time, remote role (U.S. based)
- Regular position within the Information Technology team
What You’ll Do
- Design and implement integrations between NICE CXone and Salesforce Service Cloud
- Build and enhance Salesforce Service Console and SF Agent for optimal agent workflows
- Use AI, predictive analytics, and NLP to improve customer service efficiency
- Configure Salesforce workflows, process builders, and custom objects to optimize processes
- Document technical specifications and maintain integration documentation
- Troubleshoot and resolve complex integration issues across platforms
- Integrate NICE/SFDC with external systems using APIs and web services
- Monitor integration performance and implement improvements
- Collaborate with stakeholders to gather requirements and deliver scalable solutions
- Provide technical guidance, mentorship, and code reviews for junior team members
What You Need
- Bachelor’s degree in Computer Science, IT, or equivalent experience
- 5+ years of experience in solution engineering or development with NICE & Salesforce platforms
- Hands-on Salesforce development: Apex, Lightning Components, APIs, SOQL/SOSL
- Experience with Salesforce Service Cloud and SF Agent in contact center environments
- Strong integration background with NICE CXone and telephony/IVR workflows
- Proficiency in REST/SOAP APIs, JSON, XML, and at least one programming language (JavaScript, Python, Java, or C#)
- Familiarity with ServiceNow integrations and authentication protocols (OAuth, SAML, JWT)
- Knowledge of cloud computing platforms (AWS, Azure, or GCP)
- Experience applying AI/ML to enhance business processes and customer service
Preferred Qualifications
- Salesforce certifications (Platform Developer, Service Cloud Consultant)
- NICE InContact certification or advanced CXone expertise
- Experience with CTI adapters, omni-channel routing, WebRTC, SIP
- Familiarity with CI/CD pipelines, DevOps, and ETL processes
- Understanding of contact center metrics and reporting requirements
Benefits
- Salary: $96,800 – $150,000 annually (based on skills, experience, and market)
- Medical, dental, and vision insurance
- Health Savings Accounts / Flexible Spending Accounts
- Life and AD&D insurance
- 401(k) with employer match
- Tuition reimbursement
- Comprehensive PTO and wellness programs
Work on impactful solutions that elevate customer service, streamline workflows, and bring AI into real-world operations.
Happy Hunting,
~Two Chicks…