Lead high-impact Genesys Cloud implementations that power modern contact center operations at scale. If you’re the person who can architect, migrate, tune performance, and mentor a team while keeping projects aligned to business goals, this role is built for you.
About Maximus
Maximus delivers technology and operational solutions for public-sector and enterprise clients, including large contact center environments. This role focuses on designing and optimizing Genesys Cloud solutions across major upgrades, migrations, and new feature rollouts. You’ll be a senior technical leader driving execution and coaching engineers along the way.
Schedule
- Full-time, remote (United States)
- Must be available for unscheduled hours during emergencies/outages
- Follows implementation standards and change control processes
- Subject to a government security investigation and must meet eligibility requirements for access to classified information
What You’ll Do
- Execute large-scale Genesys Cloud projects, including upgrades, migrations, and new feature deployments
- Provide expert-level troubleshooting, integrations support, and performance tuning for complex environments
- Mentor and lead engineers, supporting technical growth and team collaboration
- Own contact center implementation and support across the full project lifecycle
- Communicate clearly with internal teams, IT partners, customers, clients, and vendors
- Support emergency response work during outages, including off-hours as needed
- Follow change control processes and departmental implementation standards
- Analyze voice and data networks (as needed) and recommend solutions
- Create and update project artifacts and deliverables, including change management documentation
What You Need
- Bachelor’s degree and 5–7 years of relevant experience, or equivalent combination of education and experience
- Extensive Genesys Cloud experience, including:
- Advanced configuration
- Architecture design
- Systems integrations
- Strong leadership experience managing and mentoring senior technical teams
- Strong technical problem-solving and collaborative troubleshooting skills
- Call flow development experience using Genesys Architect
- Familiarity with tools/technologies such as:
- Wireshark
- Windows Server, DHCP/DNS
- Hyper-V, VMware ESXi
- Visio and Microsoft Office (Word, Excel, PowerPoint, Access)
- Outlook / email platforms
- Software development experience across some combination of:
- Java, C#.NET, Python, PHP
- Web application scripting, tools, and methods
- Ability to communicate clearly in writing and verbally, with good audience awareness
Benefits
- Health insurance coverage
- Retirement savings plan
- Paid holidays and paid time off
- Life and disability insurance
- Additional incentives may be available based on program/role
Senior Genesys Cloud leads who can ship migrations and keep teams steady during outages are always in demand—apply while this one’s open.
If you’ve been looking for a role where you’re not just “the Genesys person,” but the technical driver and mentor, this is that seat.
Happy Hunting,
~Two Chicks…