Help people feel safe where they live, work, and visit. Allegion is hiring a Residential Support Representative to deliver trusted, technical support in a fully remote, team-oriented environment.
About Allegion
Allegion is a global pioneer in safety and security, offering innovative products across 30+ brands and reaching 130 countries. With over 12,000 employees and a workplace culture recognized by Gallup’s Exceptional Workplace Award, Allegion is committed to your growth, well-being, and work-life balance.
Schedule
- Full-time
- Remote (U.S. only)
- Shifts vary by time zone:
- ET: 9:00 AM – 5:30 PM
- CT: 8:00 AM – 4:30 PM
- MT: 7:00 AM – 3:30 PM
- PT: 6:00 AM – 2:30 PM
- Schedule will be either Sunday–Thursday or Tuesday–Saturday
- Initial training: Monday–Friday
What You’ll Do
- Provide support via phone, email, chat, and messaging to help customers troubleshoot basic technical issues
- Represent Allegion with professionalism and accuracy, creating service request tickets as needed
- Develop a working knowledge of Allegion residential products, reference materials, and internal systems
- Handle customer interactions through resolution or escalate when necessary
- Meet performance goals and build trust through reliable follow-through
- Contribute to internal communication via team chats and forums
What You Need
- 3+ years of customer service experience preferred
- 1+ year of call center experience preferred
- High school diploma or GED required; associate degree preferred
- Ability to multitask, type 35+ WPM, and communicate clearly
- Proficient in Microsoft Office (Outlook, Word, Excel) and basic web apps
- Comfortable using smart devices and learning technical concepts
- Remote work setup with reliable internet access
Benefits
- Health, dental, and vision insurance
- 401(k) with 6% company match and no vesting period
- Tuition reimbursement
- Competitive PTO and employee discounts
- Strengths-based coaching and personal development tools
Be the voice customers trust in a role that blends tech, service, and security.
Start your next chapter where safety meets purpose.
Happy Hunting,
~Two Chicks…