If you’re the calm, battle tested engineer who can troubleshoot mission critical systems while customers are watching, this is your seat at the table. You’ll own tough production issues in electric grid and power systems environments, driving fixes through to closure without breaking change control.
About Axiom Software Solutions Limited
Axiom Software Solutions Limited supports enterprise clients with specialized technology services, including high reliability systems in regulated and operationally sensitive environments. This role is focused on customer support engineering for the Reliance platform (formerly XA/21), helping keep power systems stable, secure, and supported.
Schedule
• Fully remote (United States)
• Senior level role (8–10 years experience)
• Customer facing support work with cross functional coordination and structured change control
What You’ll Do
• Resolve customer issues across the Reliance product, driving incidents to full closure
• Support power systems environments tied to electric grid operations (Transmission and Distribution)
• Analyze logs, debug files, and system behavior to identify root causes and prevent repeat incidents
• Install fixes and patches on live customer systems while following compliance and change control protocols
• Manage OS patching and third party software installs (Oracle, NetApp, and related tooling)
• Collaborate across internal teams and lead customer calls to align on the plan and validate results
• Mentor peers in troubleshooting methods and contribute to knowledge transfer through documentation and case notes
• Build and maintain knowledge base content that improves team speed and customer outcomes
What You Need
• 8–10 years of relevant experience in support engineering or mission critical systems environments
• 5+ years experience with Linux and Windows operating systems
• Strong working knowledge of C, Java, Oracle Database, and SQL
• Shell scripting skills and the ability to interpret logs and debug files effectively
• Experience installing OS patches and third party software (Oracle, NetApp, and similar tools)
• Hands on experience with system configuration and version control tools (GitHub and ClearCase)
• Experience supporting real time or mission critical systems, including installing fixes on live customer environments
• Strong problem analysis, troubleshooting, debugging, and communication skills
• Comfort with MS Office tools (Word, PowerPoint, Excel) and Outlook
• Reliance (XA/21) experience is a strong plus
• Object oriented programming, Oracle, and system administration experience is a plus
Benefits
• Remote role supporting high impact utility and power systems operations
• Work that blends deep troubleshooting, customer leadership, and operational excellence
• Opportunity to mentor, document, and improve long term support performance
If you’ve supported live, mission critical customer systems and you know how to fix the issue while protecting the environment, apply now.
Bring the discipline, the troubleshooting brain, and the steady hands.
Happy Hunting,
~Two Chicks…