Help shape the knowledge backbone that powers clinicians and AI at Pomelo Care.
About Pomelo Care
Pomelo Care is a team of clinicians, engineers, and problem solvers dedicated to improving outcomes for pregnant people, babies, and families. Their virtual care platform enables early engagement, individualized risk assessment, and coordinated support throughout pregnancy, NICU stays, and the first postpartum year. They measure success through real-world results, including reductions in preterm births, NICU admissions, c-sections, and maternal mortality.
Schedule
- Full-time
- Remote
- Cross-functional collaboration with product, clinical, and engineering teams
Responsibilities
- Organize clinical guidelines, operational workflows, and product documentation into structured, AI-friendly formats
- Build taxonomies, tagging systems, and metadata to improve searchability and modularity
- Partner with engineering teams to prepare knowledge for LLM-powered tools, including RAG pipelines, embeddings, and structured content
- Break down existing content into smaller, referenceable units optimized for clinician and AI use
- Maintain version control, accuracy, and consistency across all knowledge sources
- Conduct regular audits and update content with clinical and operational stakeholders
- Translate clinical workflows into structured schemas for technical teams
- Gather and manage feedback from clinicians using AI tools and internal documentation
- Align with the Clinical Education team to ensure consistency across onboarding and clinician-facing materials
Requirements
- Five or more years of experience in product operations or similar roles supporting technical teams
- Demonstrated interest or experience with AI/LLMs, including prompt engineering, RAG, embeddings, or knowledge graphs
- Strong information organization skills and ability to design structured knowledge systems
- Comfortable working with structured content formats like Markdown, JSON, or SQL basics
- Curiosity and willingness to learn healthcare and clinical workflows
- Strong communication skills and ability to bridge technical and clinical conversations
Bonus Skills
- Background in healthcare or clinical operations
- Experience with knowledge management platforms such as Confluence, Notion, or Guru
- Exposure to AI tools such as LangChain, vector databases, or annotation systems
Benefits
- Competitive healthcare benefits
- Generous equity compensation
- Unlimited vacation
- Salary range: $110,000–$140,000, depending on experience and location
- Mission-driven environment focused on improving maternal and infant health outcomes
- Inclusive culture welcoming candidates from diverse backgrounds
Craft the knowledge foundation that fuels next-generation clinical care and AI.
Happy Hunting,
~Two Chicks…