Start your IT career with a role that combines problem-solving, customer service, and technical support. CTG is hiring a Level 1 IT Support Analyst for a remote contract position supporting clients nationwide.
About CTG
CTG, a Cegeka company, has been delivering IT and business solutions for nearly 60 years. With over 9,000 team members across 19 countries, CTG helps clients accelerate digital transformation and achieve real results. Recognized as a Great Place to Work™, CTG values innovation, collaboration, and building careers that matter.
Schedule
- Remote – United States (Nashville, TN-based client)
- Contract position
- Full-time role with call center and ticket response responsibilities
What You’ll Do
- Provide IT support to users via phone, email, and chat.
- Troubleshoot technical and hardware issues, escalating when needed.
- Respond to support tickets promptly and ensure timely resolution.
- Document incidents and solutions to improve troubleshooting processes.
- Configure systems and perform maintenance to ensure smooth operations.
- Handle advanced end-user issues, including escalated calls.
- Manage multiple clients in a professional, organized manner.
What You Need
- Minimum 2 years of IT work experience in Desktop Support or Level 1 Help Desk.
- Familiarity with Active Directory (user permissions, adds/removals).
- Knowledge of Windows OS and PC repair/troubleshooting.
- Strong communication skills with the ability to assist both employees and executives.
- Customer-focused mindset with patience, organization, and time management skills.
- Experience with Amazon Phone System and ServiceNow preferred but not required.
Benefits
- Competitive salary up to $43,800 annually
- Comprehensive benefits package available
- Exposure to multi-platform IT environments
- Career growth with a certified Great Place to Work™ company
Bring your troubleshooting skills to a team that values both technical expertise and excellent customer service.
Support smarter. Grow faster. Build your IT career with CTG.
Happy Hunting,
~Two Chicks…