This one is a true Tier 1 help desk role supporting a mobile dental workforce. Lots of password resets, VPN and hotspot issues, laptop setup, and “please save my day” internal support. The big catch: you must live in Arkansas and you’ll travel to the Fayetteville/NW Arkansas area about 10% to handle hardware logistics.
About Enable Dental
Enable Dental provides on-site dental care through a 100% mobile model, focused on compassionate, high-quality service for patients who need it most. Internally, they’re emphasizing a positive, collaborative culture and strong internal customer service.
Schedule
- Full-time, remote
- Must live in Arkansas
- ~10% local travel in the Fayetteville / Northwest Arkansas area (hardware pickup/shipping)
- Minimal on-call duties outside standard business hours
- Requires reliable high-speed internet and a dedicated workspace
What You’ll Do
- Provide Tier 1 support for employees using dental software tools and related platforms
- Handle common requests: password resets, software installs, basic troubleshooting
- Troubleshoot connectivity issues (VPN, mobile hotspots, etc.)
- Support devices (Windows laptops and mobile devices) and resolve app errors
- Set up new user accounts and ensure access to essential SaaS apps and dental software
- Configure, prep, and ship laptops to new/remote employees (imaging, installs, readiness checks)
- Use RMM tools like NinjaOne to monitor and support remote devices
- Deliver strong internal customer service, with clear updates and user-friendly explanations
- Collaborate with teammates to solve issues and keep support operations smooth
What You Need
- 1–2 years of help desk / technical support experience
- Experience with:
- Ticketing (Jira Service Management mentioned)
- Google Workspace
- RMM tools (NinjaOne or similar)
- Identity & access management (Azure Active Directory mentioned)
- MFA and SSO support
- Comfortable supporting users across multiple locations / decentralized teams (preferred)
- Basic knowledge of Windows laptops, SaaS apps, and mobile troubleshooting
- Strong communication skills (translate tech into plain English)
Preferred
- Bachelor’s degree in IT (preferred, not required)
- CompTIA A+ (preferred)
- ITIL Foundation (preferred)
- Familiarity with dental software like Carestack (nice-to-have)
Benefits
- Medical, dental, vision
- 401(k)
- Life insurance
- Paid time off
Compensation
- $40,000–$45,000 base, depending on experience
Quick reality check: this is not “quiet IT.” It’s frontline support plus hardware shipping and a little travel. If you like being the person who unblocks everybody, it’s a clean fit. If you hate interruptions and repetitive troubleshooting, this will grind you down.
Happy Hunting,
~Two Chicks…