Bring your troubleshooting expertise to the frontline of enterprise-level support.
About CrewBloom
CrewBloom partners with innovative companies to connect them with elite remote professionals. We specialize in building distributed teams that excel in efficiency, technical skill, and client satisfaction. Our culture values ownership, problem-solving, and delivering results in a fully remote environment.
Schedule
- Full-time, Remote
- 24×5 coverage, with potential to expand to 24×7
- Flexible hours, with adherence to ticket response deadlines
Responsibilities
- Triage, investigate, and document incoming support tickets for both internal teams and external customers.
- Gather full debugging details, reproduce issues where possible, and escalate with complete documentation to specialized teams.
- Act as the main point of contact for ticket reporters, ensuring sensitive internal discussions remain internal while keeping customers informed.
- Provide support for a wide range of requests including onboarding/offboarding employees, equipment troubleshooting, technical platform issues, product enhancement requests, subscription inquiries, and reporting problems.
- Maintain accurate documentation within Jira and Confluence.
- Assist with Salesforce record searches and updates, as well as basic HubSpot tasks.
- Debug website issues using HTML, CSS, JavaScript, browser console logs, XML/JSON, and standard network troubleshooting.
- Collaborate with internal teams to improve support processes and knowledge base quality.
Requirements
- Excellent written English communication skills (support is ticket-based, not call center).
- Detail-oriented, resourceful, and able to think outside the box.
- Strong troubleshooting skills with familiarity in:
- Jira ticket management
- Confluence knowledge base management
- Salesforce (basic searches and edits)
- HubSpot (basic use)
- Web technologies (HTML, CSS, JavaScript)
- Debugging tools (browser console, SSO basics, XML, JSON)
- Networking concepts (HTTPS vs HTTP, IP addresses, Firewalls, Proxy Servers)
- Solid problem-solving and documentation abilities.
- Technical requirements:
- Internet: 15 Mbps+ (primary), 10 Mbps+ (backup).
- Device: Intel i5 (8th gen)/Ryzen 5+ or equivalent, 8GB RAM minimum.
- Backup device meeting Intel i3 equivalent or better.
- Webcam, noise-canceling USB headset, smartphone.
- Dedicated, quiet home office.
Benefits
- Work fully remote with flexibility to manage your environment.
- Join a collaborative, growth-focused team culture.
- Continuous opportunities to learn, innovate, and grow.
- Career advancement potential within CrewBloom’s global network.
- A high-energy, fast-paced work atmosphere.
- True work-life balance with no commutes.
If you’re passionate about solving problems, thrive in technical troubleshooting, and want to contribute at a high-impact level, this Tier 3 role is built for you.
Happy Hunting,
~Two Chicks…