If you like making enterprise systems behave and you’re the type who can turn “this process is a mess” into clean workflows, dashboards, and controls, this role is a strong fit. You’ll keep EAM and ITSM platforms stable, usable, and improving, while partnering with stakeholders across IT to make sure the tool actually serves the business.
About Horace Mann
Horace Mann is a publicly traded company founded to serve educators, offering insurance and financial products tailored to their needs. They support thousands of school districts nationwide and operate with a mission-driven focus: helping educators protect what they have today and prepare for tomorrow.
Schedule
⦁ Full-time
⦁ Springfield, IL; remote eligible (role is listed as Springfield/remote)
⦁ Cross-functional collaboration with IT and business stakeholders
⦁ Participation in system upgrades and continuous improvement initiatives
What You’ll Do
⦁ Maintain and support enterprise EAM and ITSM platforms and recommend improvements
⦁ Implement workflows, data models, dashboards, and reporting to improve usability and functionality
⦁ Manage user roles, permissions, and access controls with minimal guidance
⦁ Build stronger knowledge of relational data concepts used to model the environment
Integration and Customization
⦁ Facilitate meetings with cross-functional teams to integrate EAM/ITSM with other enterprise applications
⦁ Support customizations to features and interfaces to meet business requirements
⦁ Maintain documentation for configurations, integrations, and customizations for compliance and reference
Troubleshooting and Support
⦁ Help identify, diagnose, and resolve issues tied to functionality, performance, and integrations
⦁ Partner with IT support teams on problem management, including root cause documentation and follow-ups
⦁ Assist with system audits and implement updates to maintain integrity and performance
Stakeholder Collaboration
⦁ Gather requirements with architects, PMs, and business stakeholders and translate needs into technical configurations
⦁ Coordinate with owners of ITSM modules (incident, service request, change management, etc.) to ensure tool consistency
⦁ Partner with IT Disaster Recovery to keep asset data current and properly documented
Continuous Improvement
⦁ Support system upgrade initiatives to ensure smooth transitions and minimal disruption
What You Need
⦁ Bachelor’s degree in IT, Computer Science, or related field
⦁ 1–3 years of experience configuring enterprise systems, especially EAM/ITSM platforms (Ivanti, ServiceNow, BMC Remedy, LeanIX, etc.)
⦁ Knowledge of ITSM principles, enterprise architecture frameworks, and integration techniques
⦁ Bonus: scripting/automation experience (Python, PowerShell)
⦁ Strong documentation habits and attention to detail
⦁ Comfort working cross-functionally and translating business needs into system configuration
Benefits
⦁ Salary range: $84,200 to $124,100 (based on experience and location)
⦁ Mission-driven organization focused on serving educators
⦁ Opportunity to work across EAM/ITSM systems, integrations, and continuous improvement work
This is one of those roles where they’ll love you if you can show a “before/after” story: a workflow you streamlined, a permissions model you cleaned up, a dashboard that made leadership stop guessing. If you’ve got even one solid example like that, lead with it.
Happy Hunting,
~Two Chicks…