Lead cutting-edge CX transformations by designing secure, scalable Google Cloud solutions in a high-impact, client-facing role.
About PTP
PTP is a fast-growing systems integrator delivering strategic Customer Experience (CX) solutions. We’re expanding our cloud practice to build industry-leading projects on Google Cloud. Our culture values creativity, aptitude, and passion for excellence.
Schedule
- Full-time, remote role
- Client-facing consulting with hands-on engineering
- Collaborative, fast-paced project environment
What You’ll Do
- Lead Google Cloud solution and architecture design for CX projects
- Create architecture diagrams, proofs-of-concept, demos, and accelerators
- Implement secure, production-ready Google Cloud environments
- Provide expertise in Google Cloud CES/CCAI services (Dialogflow CX/ES, Conversational Insights, Speech-to-Text, etc.)
- Mentor engineers and partner with PMs for on-time, high-quality delivery
- Advocate for Google Cloud adoption and contribute to practice development
What You Need
- 5+ years of public cloud architecture and implementation (3+ years on GCP)
- Hands-on experience with Dialogflow CX/ES, Speech-to-Text, BigQuery, Pub/Sub, GKE/Cloud Run, or Vertex AI
- Deep knowledge of GCP best practices: IAM, monitoring, networking, hybrid connectivity, billing
- Proven ability to deploy production CX/contact center solutions on Google Cloud
- Experience with Terraform, CI/CD pipelines, and Docker/Kubernetes
- Google Cloud Professional Cloud Architect certification
- Strong communication and leadership skills
Nice to Have
- Large-scale contact center transformation experience with CES solutions (CCaaS, CCAIP, Agent Assist, Quality AI)
- Google Cloud Retail/Vertex AI Search or agentic workflows experience
- Familiarity with Genesys, NICE, Five9, or other CCaaS platforms
- Additional Google Cloud Professional certifications
Benefits
- Extremely competitive salary (DOE)
- Excellent benefits and compensation package
- Flexible, collaborative environment with growth opportunities
- Chance to shape PTP’s partnership with Google Cloud
Design solutions that redefine customer experience while leading cloud innovation.
Your expertise can transform the future of CX—apply today.
Happy Hunting,
~Two Chicks…