If you want true work-from-home tech support and you’re willing to learn fast, this role is a simple on-ramp. Paid training, benefits potential, and a company culture that promotes from within if you show up and do the work.
About OneSupport
OneSupport provides customer-focused technical support and case follow-up for clients who rely on their services daily. They emphasize internal growth and offer training to help new reps succeed.
Schedule
• Fully remote
• Full-time and part-time options
• Shifts available: day, evening, and night
• Weekend availability may be required
• Pay: $12/hour starting day one of training (Florida: $13/hour; Virginia: $12.41/hour)
• PTO accrues starting day one, available to use after 90 days
What You’ll Do
• Provide technical support and customer service while following up on client cases
• Document and track issues, ensuring customers receive accurate, timely help
• Communicate clearly with customers and stay organized across multiple cases
• Work independently from a quiet home setup while meeting performance expectations
What You Need
• A computer running an authentic/validated/native copy of Windows 11
• USB headset, webcam, and at least one 15” or larger monitor
• Internet speed: at least 2 Mbps download and 1 Mbps upload (Ethernet connection preferred)
• Ability to type 40 WPM with 80% accuracy
• Ability to sit for extended periods and work in a distraction-free workspace
• Must live in an eligible state: Alabama, Arkansas, Florida, Idaho, Kansas, Mississippi, Montana, Nevada, New Mexico (excluding Santa Fe County and Las Cruces), North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Virginia, or Wisconsin
Benefits
• Medical, dental, vision, life insurance (eligibility depends on employment status)
• 401(k) with matching
• Paid time off
• Flexible schedule
• Referral program
Quick reality check: the pay is entry-level, so the “win” here is the remote setup + benefits + internal promotion path. If you’re trying to build a track record in tech support and move up, this is a decent stepping stone.
Happy Hunting,
~Two Chicks…