Drive innovation by managing and optimizing GeneDx’s enterprise application ecosystem.
About GeneDx
GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. With more than 20 years of expertise and the world’s largest rare disease dataset, GeneDx leads in exome and genome testing. By combining advanced science with large-scale data, the company is helping make precision medicine the standard of care.
Schedule
- Full-time, remote (#LI-REMOTE)
- Standard hours: Monday–Friday, 9 AM–5 PM EST
- Some travel may be required
Responsibilities
- Collaborate with business stakeholders to evaluate, deploy, and support enterprise COTS/SaaS applications
- Provide technical oversight of all enterprise applications, ensuring effective support and utilization
- Manage Jira tasks and projects, tracking milestones and reporting results
- Resolve support tickets related to troubleshooting, performance, and feature requests
- Maintain detailed documentation of integrations and enterprise workflows
- Develop SOPs and knowledgebase articles to improve efficiency and user adoption
- Act as primary vendor liaison, managing licensing, compliance, and user advocacy
- Monitor application performance, implement optimizations, and support continuous improvement
Requirements
- 3+ years managing enterprise COTS/SaaS tools
- 2+ years vendor management experience, including SLA compliance
- 2+ years with SaaS integration using iPaaS tools (Celigo, Workato, Boomi, etc.)
- Strong documentation skills and ability to create knowledge base resources
- Familiarity with HIPAA and/or HITRUST environments
- Experience with ServiceNow ticketing and Jira project tracking
- Preferred: configuring productivity tools (Jira, Confluence, Smartsheet) and enhancing AI tools (e.g., M365 Copilot)
Pay Transparency
$104,545 – $130,681 USD
Benefits
- Paid Time Off (PTO)
- Health, dental, vision, and life insurance
- 401(k) retirement savings plan
- Employee discounts and voluntary benefits
This is a high-impact role for a problem-solver passionate about optimizing enterprise technology and ensuring seamless operations across a mission-driven healthcare company.
Happy Hunting,
~Two Chicks…