If you like clean spreadsheets, detective work, and being the calm adult when a customer’s data import looks like spaghetti, this is that job. You’re basically the “data mover + fixer” inside Customer Support.
About Housecall Pro
Housecall Pro builds software for home service businesses (scheduling, dispatching, payments, operations) so they can run smoother and grow. This role sits in Data Ops supporting customers through migrations and imports, while feeding product and engineering the patterns you keep seeing.
Schedule
Remote (U.S.).
Project-based work tied to customer onboarding/support timelines.
Comp is hourly + variable.
What You’ll Do
- Analyze customer source data quality, spot issues, and build a custom migration plan
- Resolve migration problems and provide technical support through the import process
- Report trends/opportunities to Product and Engineering for improvements
- Create and maintain internal and external process documentation
- Communicate client info, trends, and feedback cross-functionally
- Improve processes and proactively enhance the customer experience
What You Need
- Bachelor’s preferred
- 2–4 years in customer success, implementation, engineering, or data implementation
- Intermediate Excel or Google Sheets skills (you can actually use formulas, filters, cleanup workflows)
- Strong written/verbal communication, problem-solving, and detail obsession
- Bonus: Python experience
- Bonus: experience with conversational AI tools (ChatGPT, GPT-based tools, NLP platforms)
- Proven ability to hit success metrics and work cross-functionally
Benefits
- Medical, dental, vision, disability
- 401(k)
- Flexible PTO
- Paid parental leave
- Tech reimbursement
- Employee Assistance Program
- Pay: $21.55–$25.35/hour + 10% variable
Straight talk: this role is not “data analyst” glam. It’s operational. You win by being accurate, fast, and unshakeable when customers hand you messy files.
Action move (don’t overthink): paste what you’d answer for the application question: “Please provide details regarding your data migration and import experience.” I’ll tighten it into a clean, confident paragraph that matches their language without sounding like a robot.
Happy Hunting,
~Two Chicks…