ClearCompany is expanding its Customer Support team! We’re seeking a curious, self-motivated Client Support Specialist (Tier 1) to provide technical support and deliver an unparalleled client experience. This is a full-time remote opportunity with competitive pay and growth potential.
About ClearCompany
ClearCompany is a leading cloud-based Talent Management platform, recognized on the Inc. 5000 as one of America’s fastest-growing companies. Our mission is to help over 3,000 clients achieve theirs by combining innovation, purpose, and a culture of support.
Schedule
- Full-time, remote (US)
- Standard business hours
What You’ll Do
- Go through product training and hands-on practice in your first 30 days
- Learn how clients use the platform and practice solving real tickets
- Progress to handling chats, calls, and troubleshooting more complex issues
- Act as a consultant for clients, providing expert support and solutions
- Identify, troubleshoot, and resolve technical issues
- Document bugs and bring client feedback to the team
- Help build out the client-facing help center
- Collaborate with Tier 2, Product, and Customer Success teams
What You Need
- 1+ years of client service experience (call center, IT support, SaaS, or service industry)
- Strong communication and problem-solving skills
- Comfortable with technology; tools include Zendesk, GSuite, Slack, Zoom (training provided)
- Self-starter attitude with strong organizational skills
- Transferable skills considered
Benefits
- Salary range: $44,000–$46,000 annually (based on experience)
- Flexible vacation policy
- Medical, dental, and vision insurance
- 401(k) with company match
- Pet insurance
- Inclusive and collaborative culture with strong professional growth opportunities
Join a close-knit, talented team that values innovation, belonging, and professional growth.
Happy Hunting,
~Two Chicks…