by Terrance Ellis | Feb 24, 2026 | Uncategorized
This is a senior technical role on Maximus’ Contact Center CX team. You’ll lead cloud contact center implementations end to end, then support troubleshooting, upgrades, and continuous improvement across CCaaS + TTY + Fax.
About Maximus
Maximus supports public sector programs and operates large-scale contact center environments for internal business and government clients.
Schedule
- Full-time
- Remote (USA)
- Off-hours support as needed for critical incidents/outages
- Must be able to obtain Public Trust clearance (Federal Civilian/DoD eligibility)
What You’ll Do
- Own end-to-end contact center implementation and ongoing support across the project lifecycle
- Lead design of cloud contact center solutions: routing, IVR, workforce management, analytics, reporting, and AI capabilities
- Translate technical concepts for non-technical stakeholders and cross-functional teams
- Research emerging CX and conversational AI tools and contribute to solution improvements
- Analyze voice/data networks and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements (including for RFP responses)
- Develop unit and integration test scenarios aligned with requirements and business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems
- Follow implementation standards, change control, and documentation practices
- Communicate status, risks, and issues and support change management efforts
- Participate in off-hours support as needed
- Mentor and guide entry and mid-level developers/engineers
What You Need
- Bachelor’s degree in a related field (or equivalent education/experience)
- 7–10 years of relevant professional experience
- Experience with cloud contact center platforms (Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR/call flows, routing, WFM, analytics, reporting, and AI capabilities
- Hands-on Amazon Connect design/implementation experience (call flows, Lex bot development, AWS integrations)
- Understanding of generative AI fundamentals and enterprise guardrails
- Strong TCP/IP, SIP, and VoIP experience, including LAN/WAN troubleshooting
- Experience with HTTP, REST APIs, and JSON integrations
- Strong written and verbal communication skills
- Ability to work independently and manage multiple priorities
Preferred
- Software development background (Java, C#, .NET, Python, PHP, web scripting)
- Certifications: Genesys Cloud Certified Professional; AWS Certified Cloud Practitioner
Benefits
- Salary range: $150,000–$200,000/year
- Benefits include health insurance, life/disability insurance, retirement plan, paid holidays, and paid time off
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Feb 24, 2026 | Uncategorized
This role is for a true servant-leader Scrum Master who can run clean Agile ceremonies, remove blockers fast, and help a team deliver predictably inside a SAFe environment. If you’re strong in Jira/Confluence and you know how to move a team from “Agile in name only” to actually shipping, you’ll fit.
About Maximus
Maximus supports mission-driven government programs and delivery teams through technology and operational services. This role helps Agile teams execute consistently and improve how they plan, deliver, and communicate outcomes.
Schedule
What You’ll Do
- Facilitate the work of the Scrum Team and support day-to-day execution
- Coach the team on Agile practices and remove impediments that slow progress
- Ensure goals and scope are clear and aligned for the team
- Lead Agile ceremonies including daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives
- Participate in SAFe / Agile Release Train events like PI Planning, Inspect & Adapt workshops, and Scrum of Scrums
- Proactively identify and resolve blockers, coordinating across teams when needed
- Support predictability by helping maintain a healthy backlog and transparent delivery metrics
- Use flow metrics (cycle time, throughput, WIP) and velocity reporting to improve delivery rhythm
- Maintain accurate, high-quality tracking and visibility in Jira and Confluence
- Promote continuous communication, strong team dynamics, and continuous improvement
What You Need
- Bachelor’s degree in a related field (or equivalent experience)
- 7–10 years of relevant professional experience
- Certified Scrum Master (CSM) or SAFe Scrum Master (SSM) required
- Expert proficiency in Jira and Confluence
- Strong servant-leadership mindset with a focus on psychological safety and Agile ways of working
- Excellent facilitation skills and ability to bridge technical and business stakeholders
Benefits
- Salary range: $130,000–$160,000
- Health insurance coverage
- Life and disability insurance
- Retirement savings plan
- Paid holidays and paid time off
- Additional incentives and program-specific awards may be available
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Feb 24, 2026 | Uncategorized
This is a high-stakes architecture and capture role where you shape government pursuits from the technical side, not just “draw boxes.” You’ll lead solution strategy, define win themes, build differentiated architectures, and help steer pricing and delivery so the proposal is both compelling and actually executable.
About Maximus
Maximus supports government missions through technology and services, with a focus on secure, compliant solutions that can scale. This role sits close to the growth engine, partnering with capture, pricing, and delivery teams to design solutions that win and deliver.
Schedule
- Full-time
- Remote (USA)
- Must be able to obtain and maintain required security clearances
- U.S. citizenship required for program requirements
What You’ll Do
- Design scalable, extensible, flexible solutions using modern technologies and design practices
- Lead solution design and strategy for high-priority government pursuits
- Define technical win themes and differentiators for competitive proposals
- Develop and deliver presentations and demonstrations for internal and external stakeholders
- Translate client requirements into viable solution elements and architecture views
- Lead major solution components and technical volumes as part of capture teams
- Support RFI/RFP/RFQ responses, including whitepapers, concept development, architecture, and implementation methodology
- Partner with pricing and delivery teams to ensure cost realism and solution viability
- Collaborate with delivery teams to ensure solutions can be implemented operationally
- Conduct competitive analysis and align solution strategy to market trends
- Drive innovation through emerging tech and industry best practices
- Mentor other solution architects and provide guidance, coaching, and training across technical teams
- Help guide teams through technology transitions, including training and adoption planning
- Identify and contribute to improvements in open source initiatives when applicable
What You Need
- Bachelor’s degree in a related field (Master’s preferred)
- 10–12+ years of relevant professional experience (solution development/IT leadership)
- Deep understanding of government IT landscape and compliance requirements
- Experience with estimation techniques and competitive solution development
- Expertise in one or more domains (cloud, cybersecurity, AI/ML, etc.)
- Knowledge of security standards, compliance frameworks, and risk management
- Experience with government proposal processes and competitive analysis
- Strong executive-level communication and presentation skills
- Proven experience leading cross-functional teams and mentoring junior staff
- Ability to operate across multiple time zones in a fast-paced environment
- Ability to obtain and maintain required security clearances
- U.S. citizenship required
Benefits
- Salary range: $188,000–$250,000
- Health insurance coverage
- Life and disability insurance
- Retirement savings plan
- Paid holidays and paid time off
- Additional incentives and program-specific awards may be available
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Feb 24, 2026 | Uncategorized
This is an entry-level help desk role where you’ll troubleshoot end-user issues, support hardware and operating systems, and keep tickets clean and moving. If you’re good with people and you can stay patient while solving basic-to-moderate tech problems, this is a solid foot-in-the-door role.
About Maximus
Maximus supports large-scale programs and service delivery operations, including technology support for distributed teams. This role sits in a production support environment focused on consistent, repeatable customer experiences.
Schedule
- Full-time
- Remote (USA)
- Requires a vetting process
What You’ll Do
- Support Technician II with desktop and operational support for sites and remote offices
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and PC peripherals
- Install and support multiple PC operating systems
- Diagnose issues, resolve them, and follow up with users as needed
- Use remote desktop tools to support remote office and home office users
- Document resolutions and updates in the ticketing system and knowledge base resources
- Help troubleshoot workstation-level issues tied to network and telecom environments
- Support project managers with technical transitions into production support
- Assist with workstation image management and imaging tasks using deployment tools
- Work assigned tasks across email, chat, ticketing, and applicable support queues
- Identify support environment issues that need attention and flag them to management
What You Need
- High school diploma or equivalent
- 0–2 years of experience (role notes 0–1 years work-related experience as minimum)
- Ability to learn routine tasks quickly and follow prescribed guidelines
- Clear communication skills for internal and external contacts
- Comfort working in a structured, process-driven support environment
Benefits
- Pay range: $19.00–$21.00/hour
- Health insurance coverage
- Life and disability insurance
- Retirement savings plan
- Paid holidays and paid time off
- Additional incentives and program-specific awards may be available
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Feb 24, 2026 | Uncategorized
This is a senior-level backend build role on federal, mission-critical work where security and reliability matter as much as clean code. You’ll design backend architectures, build and optimize REST APIs and data models, and lead development efforts in a DevSecOps, microservices, and cloud environment.
About Maximus
Maximus supports mission-critical federal programs across national security, defense, and public service delivery. The Technology and Consulting Services (TCS) team works in fast-paced environments that require strong accountability, performance, and security-first engineering.
Schedule
- Full-time
- Remote (USA)
- Contingent upon contract award and position availability
- Requires an active Secret security clearance (or higher)
What You’ll Do
- Provide subject matter expertise for backend engineering tasks and technical requirements
- Support process improvement, specialized studies, and requirements definition
- Create requirements documents, functional models, procedures, and functional architecture
- Design and develop backend architectures that support current and new system capabilities and integrations
- Build and modify RESTful APIs and support API integrations
- Manage databases and develop/optimize data models
- Prepare, conduct, and document systems tests to verify operability and compliance
- Lead software development programs or projects and contribute to DevSecOps delivery practices
What You Need
- Active Secret security clearance (or higher)
- Bachelor’s degree in a related field (Master’s may substitute for 2 years of experience)
- 10+ years of software development experience in object-oriented and scripted languages
- 5+ years of backend web design and development experience
- 10+ years of experience with relational databases and RESTful API development/integration
- 5+ years of Python and PostgreSQL experience
- 5+ years using bug tracking tools (example: Jira)
- 5+ years testing web-based applications
- 5+ years leading software development programs or projects
- 3+ years with AWS infrastructure, Kubernetes, and RedHat Linux
- 5+ years experience with at least five of the following:
- PostgreSQL
- RDS
- Exodus
- Python
- Luna
- Java
- Docker
- OpenJDK
- Ansible
- Packer
- Maven
- Kubernetes
- Red Hat
Benefits
- Salary range: $125,000–$150,000
- Health insurance coverage
- Life and disability insurance
- Retirement savings plan
- Paid holidays and paid time off
- Additional incentives and program-specific awards may be available
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Feb 24, 2026 | Uncategorized
This is a senior integration seat for someone who can build clean interfaces and keep them stable when production gets messy. You’ll lead payer-focused integrations across a BPaaS platform, own API and ETL strategy, and troubleshoot complex issues tied to platforms like HealthEdge, Salesforce, and Edifecs.
About Firstsource
Firstsource is a global business process management partner supporting clients across Healthcare, Banking/Financial Services, Communications, Media, and Technology. They deliver transformational services across the customer lifecycle and work with major global brands, including Fortune 500 and FTSE 100 companies. This role sits in their BPaaS platform work supporting healthcare payer clients.
Schedule
- Remote, work from home
- Full-time
- Production support responsibilities included (monitoring and resolving integration issues)
What You’ll Do
- Architect and implement scalable integration solutions for healthcare payer workflows and data exchange
- Design and optimize APIs, ETL pipelines, and EDI file exchanges
- Partner with solution architects, engineering leads, and delivery teams to align technical execution with client needs
- Mentor junior developers through code reviews, documentation, and knowledge sharing
- Monitor and resolve complex production integration issues with strong root-cause thinking
- Ensure solutions meet healthcare compliance standards, including HIPAA and HITRUST
What You Need
- Bachelor’s or Master’s degree in Computer Science, Engineering, or related field
- 8–10 years of software development and systems integration experience
- Expertise in at least two of: HealthEdge, Salesforce, Edifecs
- Strong Java proficiency plus advanced experience in C# or C++
- Deep knowledge of payer interoperability standards and formats (EDI, HL7, FHIR)
- Proven experience delivering large-scale integrations in healthcare environments
Benefits
- Remote work environment
- Senior-level ownership over integration strategy and delivery
- Exposure to major payer platforms and enterprise interoperability standards
- Drug-Free Workplace and E-Verify participation
If someone doesn’t have real payer integration mileage (not just “worked near healthcare”), they’ll get smoked here. But if they do, this is a strong, high-impact platform role.
Build it to last. Fix it fast when it breaks.
Happy Hunting,
~Two Chicks…
