Help rehab therapy clinics get paid faster and cleaner by supporting the billing side of a modern healthcare SaaS platform. If you know medical billing and love solving problems in software more than sitting on hold with payers, this one fits like a glove.
About Prompt Therapy Solutions
Prompt builds highly automated software for outpatient rehab therapy businesses, helping clinics run their EMR, billing, and operations in one system. They’re one of the fastest-growing companies in the therapy EMR space, known for an industry-leading customer experience and a product that helps clinics ditch paper, reduce waste, and deliver better care.
Schedule
- Full-time
- Remote (US)
- Standard business hours, with workload ownership and occasional “big push” moments common to fast-growing startups
What You’ll Do
- Answer customer questions about RCM and billing workflows via email through the help desk platform
- Triage tickets, escalate to the right internal teams, and include clear, detailed context
- Support engineering with ticket creation, review, and prioritization
- Develop a deep understanding of Prompt’s billing and RCM features to troubleshoot accurately
- Promote customer satisfaction by understanding each clinic’s unique needs and delivering clear, helpful answers
- Spot patterns in issues and advocate for product or process improvements to enhance the customer experience
What You Need
- 3+ years in customer-facing roles (tech support or similar)
- Medical billing background required; physical therapy billing strongly preferred
- Experience in clinical development or billing operations (claims review, submission, RCM follow-up, data management, etc.)
- Strong analytical mindset and comfort testing, troubleshooting, and thinking through edge cases in software
- Ability to multitask, document work, follow instructions, and keep things organized
- Proficiency with Excel and general comfort learning new software
- Excellent written and verbal communication skills
Benefits
- Pay: 24 to 28 dollars per hour, with bonus potential for exceptional performance
- Remote/hybrid flexibility
- Potential equity for outstanding performance
- Flexible PTO
- Company-wide sponsored lunches
- Company-paid disability and life insurance
- Company-paid family and medical leave
- Medical, dental, and vision coverage
- Discounted pet insurance
- FSA / DCA and commuter benefits
- 401(k)
- Credits for online and in-person fitness classes or gym memberships
- Access to HQ recovery suite (cold plunge, sauna, shower) if local
Roles that mix billing knowledge, SaaS, and real input into product and process don’t sit open forever. If this feels close, don’t overthink it.
Happy Hunting,
~Two Chicks…