Join one of the fastest-growing tech companies in healthcare and help shape the future of rehab therapy. If you’re passionate about problem-solving, customer service, and making an impact—you belong at Prompt.
About Prompt Therapy Solutions
Prompt is revolutionizing outpatient rehab therapy by replacing outdated systems with modern, automated software. We empower therapists and clinics to provide better care with less environmental waste. With a sky-high Net Promoter Score and a scrappy, forward-thinking team, Prompt is redefining healthcare tech for the better.
Schedule
- Full-time
- 100% Remote
- Flexible hours with smart work > hard work philosophy
What You’ll Do
- Respond to customer questions about billing and RCM via email using our help desk platform
- Triage tickets, escalate issues, and ensure all relevant details are captured for internal teams
- Support engineering by creating, reviewing, and prioritizing support tickets
- Become an expert on our software offerings to support clients effectively
- Foster customer loyalty by delivering value and anticipating client needs
- Identify and advocate for product/service improvements to elevate the customer experience
What You Need
- 3+ years of experience in tech support or customer-facing roles
- Strong background in medical billing (Physical Therapy billing highly preferred)
- Experience in clinical development or RCM workflows (claims, data, submission, etc.)
- Analytical, detail-oriented, and confident troubleshooting in software environments
- Self-starter mindset with excellent time management skills
- Proficiency in MS Excel
- Excellent written and verbal communication
- Quick learner with a passion for tech
Preferred Qualifications
- Startup or B2B SaaS experience
- Familiarity with Zendesk or similar platforms
- Advanced Excel experience a plus
Benefits
- Competitive hourly pay: $24.00–$28.00
- Remote/hybrid flexibility
- Potential equity for top performers
- Flexible PTO
- Paid family & medical leave
- Medical, dental, and vision insurance
- Life & disability insurance covered by company
- FSA/DCA and commuter benefits
- 401k
- Pet insurance discounts
- Fitness and wellness reimbursements
- Recovery suite at HQ (cold plunge, sauna, shower)
- Weekly team lunches
Hiring fast for a role that makes a real impact.
Join the team that’s changing the healthcare game—one line of code and one satisfied customer at a time.
Happy Hunting,
~Two Chicks…