Be the go-to expert for customers using Prompt’s billing and RCM software. Join a high-impact client success team with a Net Promoter Score far above the competition.
About Prompt Therapy Solutions
Prompt is redefining healthcare technology with modern, automated software for rehab therapy. We’re the fastest-growing company in the therapy EMR space, helping clinics treat more patients, cut down on waste, and deliver better care. Our team thrives on solving tough challenges while making a positive difference in healthcare.
Schedule
- Full-time
- 100% Remote (hybrid option available)
- U.S. business hours collaboration
What You’ll Do
- Respond to customer billing and RCM software questions via email support
- Triage and escalate tickets, ensuring teams have the details needed to resolve issues
- Support engineering ticket creation, review, and prioritization
- Develop deep knowledge of Prompt’s platform to troubleshoot effectively
- Deliver value by understanding customer needs and exceeding expectations
- Identify opportunities to improve the customer experience and product features
What You Need
- 3+ years in tech support or customer-facing roles
- Medical billing background (physical therapy billing strongly preferred)
- Experience in clinical development or billing operations (claims, submissions, RCM follow up, etc.)
- Strong analytical mindset with proven troubleshooting skills
- Proficiency in MS Excel and comfort adopting new software
- Excellent written and verbal communication skills
- Proactive, self-motivated, and able to manage multiple tasks
Preferred Skills
- Startup and/or B2B SaaS experience
- Familiarity with Zendesk or similar support platforms
- Advanced Excel skills
Benefits
- $24 – $28 per hour
- Remote/hybrid environment
- Potential equity opportunities
- Flexible PTO
- Medical, dental, and vision insurance
- Company-paid disability, life insurance, and family/medical leave
- 401k
- FSA/DCA and commuter benefits
- Discounted pet insurance
- Wellness perks: fitness credits, recovery suite with cold plunge & sauna
- Company-wide sponsored lunches
This role is your chance to blend tech expertise and healthcare knowledge to make a direct impact on customer success.
Help drive the future of healthcare software while growing your career.
Happy Hunting,
~Two Chicks…