by Terrance Ellis | Feb 23, 2026 | Uncategorized
Be the calm, capable first line of support for the physicians, nurses, and admins who rely on PerfectServe to keep care moving. If you’re tech-savvy, people-friendly, and can thrive in a fast-paced queue, this role is a solid remote entry point with real impact.
About PerfectServe
PerfectServe delivers clinical communication and physician scheduling solutions designed to accelerate speed to care. Their platform routes messages to the right provider at the right time, helping health systems improve workflows, reduce readmissions, and support better patient outcomes.
Schedule
- Remote (US-based candidates only)
- 24/7/365 support environment with multiple shift options (days, nights, evenings)
- Most schedules require working at least one weekend day; some holidays required
- First 60 days: Monday–Friday day shift training in Eastern Time (EST) with 100% attendance expected
- Start date: April 2026
- Cameras on during internal and external meetings
What You’ll Do
- Respond to incoming support requests via phone, chat, and online customer portal
- Support end users with account management, education, and on-call schedule management
- Assist with mobile and web app usage, configuration, builds, and revisions
- Troubleshoot message delivery/content issues, identify root causes, and apply configuration fixes
- Configure and deploy custom applications using best practices to match workflow needs
- Collaborate with Customer Success, Integration, and Technical teams on escalated issues
- Work with hospital IT teams to troubleshoot mobile and web connectivity problems
What You Need
- Strong technical aptitude and troubleshooting skills
- Excellent written and verbal communication skills
- High customer empathy and a service-first mindset
- Ability to prioritize competing tasks in a fast-paced environment
- Reliable high-speed internet access
- Willingness to work evenings/overnights and/or weekends (most schedules include a weekend day)
- Ability to meet attendance expectations during the first 60 days of training and nesting
Benefits
- Pay: $19/hour
- Remote-first work environment
- Health, Dental, Vision, Life, and Disability Insurance (available day one)
- 401(k) with match and immediate vesting
- 17 company holidays plus 2 floating holidays
- Competitive paid time off
- Internal advancement opportunities
Roles like this fill fast, especially with flexible shift options, so don’t sit on it.
If you like helping people and solving problems that actually matter, this is your lane.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Feb 23, 2026 | Uncategorized
Build scalable Python services that keep clinical communication moving fast, reliably, and in the right hands. If you like solving high-availability problems with real consequences, this role puts your work where it matters.
About PerfectServe
PerfectServe delivers clinical communication and physician scheduling solutions designed to accelerate speed to care. Their platform helps route messages to the right provider at the right time, improving workflows, reducing readmissions, and supporting better patient outcomes.
Schedule
- Remote-first (US Remote)
- Work with a team distributed across multiple time zones
- Two-week sprint cadence with end-to-end service ownership (design, build, deploy, support)
What You’ll Do
- Design, build, and maintain performant, well-structured Python services and RESTful APIs for Operator Console
- Champion best practices in code quality, automated testing, and observability
- Mentor junior engineers through code reviews, pairing, and hands-on guidance
- Collaborate with Product Owners, QA, and engineering partners on complex, multi-team initiatives
- Write Kubernetes manifests and deploy/manage services using GitHub Actions, Helm, and ArgoCD
What You Need
- 5+ years of software engineering experience with Python and a modern web framework (Django, Flask, FastAPI, or similar)
- 2+ years deploying and managing applications in Kubernetes
- Expert-level RESTful API design and implementation experience
- Advanced PostgreSQL (or similar relational DB) skills including data modeling and query optimization
- Strong communication skills and experience working across multiple time zones
- Proficiency with Git, CI/CD tooling, and modern software testing practices
- Demonstrated experience mentoring engineers via reviews, pairing, and collaborative problem-solving
- Experience using AI-powered development tools (Cursor, GitHub Copilot, or similar) to improve productivity and code quality
Benefits
- Salary range: $130,000–$160,000 per year
- Remote-first work environment
- Health, Dental, Vision, Life, and Disability Insurance (available day one)
- 401(k) with match and immediate vesting
- 17 company holidays plus 2 floating holidays
- Competitive paid time off
- Internal advancement opportunities
If you want a role where shipping clean, reliable services directly supports better care, jump on this while it’s open.
Bring your best and apply while it’s live.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Feb 23, 2026 | Uncategorized
Build the backend services that help clinicians connect faster, route messages safely, and reduce friction in high-stakes care moments. If you like solving hard scaling problems with real-world impact, this one’s the sweet spot.
About PerfectServe
PerfectServe delivers clinical communication and physician scheduling solutions designed to accelerate speed to care. Their platform helps route messages to the right provider at the right time, improving workflows, reducing readmissions, and supporting better patient outcomes.
Schedule
- Remote-first (US Remote)
- Work with a team distributed across multiple time zones
- Agile environment with two-week sprints and end-to-end service ownership (build, deploy, support)
What You’ll Do
- Design, build, and maintain high-performing C#/.NET services and RESTful APIs powering core platform capabilities
- Improve engineering excellence through code quality standards, automated testing, and observability practices
- Mentor junior engineers through reviews, pairing, and hands-on guidance
- Collaborate with offshore and distributed partners through thoughtful code reviews and feedback
- Partner with Product Owners, QA, and other engineering teams to deliver complex, cross-team initiatives
What You Need
- 5+ years of professional software engineering experience with C#
- 5+ years of experience building APIs with ASP.NET Web API
- Expert knowledge of RESTful API design and best practices
- Strong experience with .NET data access (ADO.NET, Dapper, Entity Framework, or similar)
- Advanced MSSQL skills including data modeling, query optimization, and stored procedure development
- Strong unit and integration testing experience
- Experience mentoring engineers through code reviews and collaborative problem-solving
- Comfortable working across time zones with strong communication skills
- Proficiency with Git, CI/CD tools, and modern testing practices
Benefits
- Salary range: $125,000–$175,000 per year
- Remote-first work environment
- Health, Dental, Vision, Life, and Disability Insurance (available day one)
- 401(k) with match and immediate vesting
- 17 company holidays plus 2 floating holidays
- Competitive paid time off
- Internal advancement opportunities
If you want your code to matter in the real world, this is a role where impact is built into the job.
Bring your best and apply while it’s open.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Feb 23, 2026 | Uncategorized
If you like owning system health, tightening security, and keeping cloud infrastructure running clean under pressure, this role is built for you. You’ll help PerfectServe strengthen AWS-based SaaS operations while bringing automation and reliability thinking to everything you touch.
About PerfectServe
PerfectServe provides clinical communication and physician scheduling solutions designed to accelerate speed to care. Their platform helps care teams collaborate faster, reduce delays, and improve clinical workflows across care settings.
Schedule
- Remote (U.S.)
- Full-time
- Participates in a 24/7 weekly on-call rotation after onboarding
What You’ll Do
- Support and improve a complex SaaS platform with a focus on reliability, availability, and performance
- Deploy and manage cloud infrastructure in AWS using Infrastructure as Code
- Analyze systems for security vulnerabilities and performance issues, then drive fixes and prevention
- Contribute to monitoring, incident response, and operational improvements that strengthen system health
- Automate upgrades, patching, and recurring operational tasks across the platform
- Support Windows Server services and environments (AD, DNS, GPO, PKI, etc.)
- Collaborate closely with peers and cross-functional teams to solve problems and ship improvements
- Support web application farms, load balancing, and CI/CD deployment processes
What You Need
- Advanced experience supporting SaaS platforms
- Strong Terraform and Infrastructure as Code skills
- AWS experience managing and supporting cloud platforms
- Strong Windows Server platform experience (AD, DNS, GPO, PKI, etc.)
- Proven system management skills, including automation, patch management, and troubleshooting
- Working knowledge of web application farms, load balancing, and CI/CD deployments
- Strong written and verbal communication skills
- Ability to collaborate effectively and handle multiple priorities
- Comfort joining an on-call rotation (24/7 weekly after onboarding)
Benefits
- Salary range: $110,000–$140,000 per year
- Remote-first work environment
- Health, dental, vision, life, and disability insurance options available day one
- 401(k) with match (immediately vested)
- 17 company holidays + 2 floating holidays + competitive PTO policy
- Internal advancement opportunities
If you’ve got the AWS + Terraform foundation and you’re strong in Windows-based ops, this is a solid, well-paid remote lane with real ownership.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Feb 23, 2026 | Uncategorized
If you’re the kind of platform engineer who likes building sturdy cloud foundations and then making them smarter with automation, this role is for you. You’ll help PerfectServe scale secure, reliable AWS infrastructure and push into AI-driven ops that reduce noise and speed recovery.
About PerfectServe
PerfectServe provides clinical communication and physician scheduling solutions that help care teams route messages to the right person at the right time. Their mission is to accelerate speed to care, reduce delays, and improve clinical workflows across care settings.
Schedule
- Remote (U.S.)
- Full-time
- Platform-focused role supporting a distributed SaaS environment
What You’ll Do
- Lead design and planning of cloud-native systems with scalability and security as core requirements
- Own AWS deployments using Infrastructure as Code and platform automation
- Implement and support AI-driven automation (event-driven decisioning, anomaly detection, auto-remediation, intelligent workflows)
- Tune workloads for reliability, performance, and cost efficiency
- Build and maintain observability: monitoring, alerting, recovery processes, and operational readiness
- Improve CI/CD and internal platform tooling to streamline developer and ops workflows
- Stay current on cloud, automation, and AI-assisted DevOps practices and bring practical improvements to the team
What You Need
- Hands-on Kubernetes administration experience (including ArgoCD and Helm)
- Strong Terraform and Infrastructure as Code experience
- Experience supporting complex, distributed SaaS platforms
- Strong AWS experience (certifications a plus)
- Experience integrating automation tools such as AI-assisted monitoring, AIOps platforms, automated runbooks, or automated incident response workflows
- Strong understanding of platform security, IAM, and securing automation pipelines
- Experience with CI/CD, DevOps practices, and Internal Developer Platforms (IDP)
- Nice to have: event-driven architectures, rule engines, and cloud-native automation tools (e.g., AWS Step Functions, Bedrock Agents, Lambda)
- Nice to have: Solution Architect Professional and/or Kubernetes certifications
Benefits
- Salary range: $120,000–$140,000/year
- Remote-first work environment
- Health, dental, vision, life, and disability insurance options available day one
- 401(k) with match (immediately vested)
- 17 company holidays + 2 floating holidays + competitive PTO policy
- Internal advancement opportunities
Platform roles with AWS + Kubernetes + automation don’t stay open long, especially at this pay band. If you’re ready to build systems that are secure, scalable, and self-healing, make your move.
Happy Hunting,
~Two Chicks…
