by Terrance Ellis | Jul 22, 2025 | Uncategorized
(Remote – U.S. | Full-Time, Contract, or Temp-to-Full-Time | PTP)
🧾 About the Role
PTP is a fast-growing systems integrator focused on building transformative Customer Experience (CX) solutions. We’re looking for a seasoned Voice User Interface Designer to create intuitive, human-centered IVR and speech-driven experiences that make an impact. If you know how to turn call flows into conversations, this is your arena.
✅ Position Highlights
• Full-Time, Contract, or Temp-to-Full-Time
• 100% Remote (U.S. only)
• Competitive salary (DOE)
• High-impact CX projects
• Collaborative and flexible team culture
📋 What You’ll Own
• Design and document IVR call flows and speech/DTMF applications
• Develop user-centered VUI design specs
• Collaborate with clients and peers to align voice experiences with customer needs
• Conduct usability testing and performance tuning
• Support speech scientists with grammar tuning
• Assist sales and marketing with materials that showcase design methodology
🎯 Must-Have Traits
• 5+ years of professional experience as a UI/UX or VUI designer
• Background in linguistics, cognitive psychology, or behavioral sciences
• Experience in speech and DTMF IVR application design
• Strong communication and documentation skills
• Bonus: Computer science experience
💻 Remote Requirements
• Fully remote role (U.S. only)
• Must have a quiet, professional workspace
• Availability during core U.S. business hours for client collaboration
💡 Why It’s a Win for Remote Job Seekers
You’ll shape how people interact with technology—by voice. With PTP, your design work directly improves how customers experience support and service. We offer room to grow, flexible work culture, and the chance to build voice-first CX journeys that actually listen.
✍️ Call to Action
Ready to shape conversations that convert? Apply now and help design the future of voice-driven CX.
by Terrance Ellis | Jul 22, 2025 | Uncategorized
(Remote – U.S. | Full-Time or Contract | PTP)
🧾 About the Role
PTP is a fast-growing systems integrator shaping the future of Customer Experience (CX). We’re seeking a sharp Machine Learning Engineer to develop scalable ML solutions that drive better user journeys and real business results. If you’re fluent in Python, NLP, and model development—this one’s built for you.
✅ Position Highlights
• Full-Time or Contract
• 100% Remote (U.S. only)
• Work with rich customer data sets
• Build high-impact CX tools
• Join a collaborative, innovation-driven culture
📋 What You’ll Own
• Create scalable ML models to solve business problems
• Analyze large customer data sets and extract insights
• Research, test, and implement new ML algorithms
• Automate model development, validation, and deployment
• Perform performance tracking and general application data analysis
🎯 Must-Have Traits
• 2+ years of experience with:
- Natural Language Processing (NLP)
- Machine Learning algorithms and predictive modeling
- Free-text analytics
- Python (strong programming skills)
- SQL and NoSQL databases
- Tableau or similar visualization tools
- AWS SageMaker
• Strong analytical and problem-solving skills
• Degree in Computer Science or related field
• Excellent written and verbal communication
💻 Remote Requirements
• Fully remote role (U.S. only)
• Must have a dedicated, distraction-free home setup
• Available for team meetings and collaboration during standard U.S. business hours
💡 Why It’s a Win for Remote Job Seekers
With PTP, you’re not just building models—you’re shaping real-world customer journeys that matter. Expect support, flexibility, and an innovation-driven team that values what you bring to the table.
✍️ Call to Action
Apply now to bring your ML expertise to a team that’s reimagining customer experience—one model at a time.
by Terrance Ellis | Jul 22, 2025 | Uncategorized
(Remote – U.S. | Full-Time or Contract | PTP)
🧾 About the Role
PTP is a rapidly growing systems integrator delivering high-impact Customer Experience (CX) solutions. We’re looking for a skilled Google Cloud Engineer to support cloud migrations, optimize infrastructure, and develop modernized, scalable architectures for our clients. If you’re fluent in GCP and thrive in collaborative, agile teams—this one’s for you.
✅ Position Highlights
• Full-Time or Contract
• Fully Remote (U.S.-based)
• Competitive pay (DOE)
• Work on high-impact CX solutions
• Flexible, collaborative culture
📋 What You’ll Own
• Support lift-and-shift of existing products into Google Cloud Platform
• Deploy and manage GCP applications using command-line tools
• Validate and troubleshoot software deployments
• Write and execute configuration queries for GCP environments
• Use Jenkins and Git for pre-deployment staging
• Troubleshoot system and network issues using Unix commands
🎯 Must-Have Traits
• 3+ years hands-on experience with:
- GCP networking and application models
- Containerized apps (Docker, GKE)
- Terraform for infrastructure as code
- Relational databases (MySQL or PostgreSQL)
- Scripting with Python, JavaScript, C++, NodeJS, Bash
- GNU toolchain for C++ builds
- Microservice architecture on Linux/Unix systems
• Strong client-facing communication skills
• Google Cloud Certification(s): Cloud Architect or Cloud DevOps Engineer preferred
💻 Remote Requirements
• Fully remote role (U.S. only)
• Must have a secure home setup and be available for collaborative team sessions
💡 Why It’s a Win for Remote Job Seekers
At PTP, you’re not just another engineer—you’re a critical player in building smarter CX journeys. With competitive pay, real impact, and a flexible team culture, you’ll have the tools and support to thrive from anywhere.
✍️ Call to Action
Ready to take GCP expertise to the next level? Apply now to help PTP deliver future-ready customer experiences.
by Terrance Ellis | Jul 22, 2025 | Uncategorized
(Remote – U.S. | Full-Time, Contract, or Temp-to-Hire | PTP)
🧾 About the Role
PTP is a growing systems integrator specializing in Customer Experience (CX) strategy and implementation. We’re looking for a Data Analyst to help us turn caller behavior into actionable insights, driving stronger digital journeys across IVR systems. If you thrive at the intersection of data, design, and experience—this one’s for you.
✅ Position Highlights
• Full-Time, Contract, or Temp-to-Hire
• Fully Remote (U.S.-based)
• Work with high-impact CX projects
• Blend data, UX, and strategy
• Client-facing insights and influence
📋 What You’ll Own
• Analyze IVR caller behavior data using SQL and Excel
• Build custom Tableau dashboards to identify patterns, friction points, and trends
• Translate analysis into opportunities to improve digital customer journeys
• Present data-driven insights to internal teams and external stakeholders
• Deepen understanding of IVR flows and functionality to support product decisions
• Work cross-functionally to influence CX design with data-backed recommendations
🎯 Must-Have Traits
• Bachelor’s in Information Systems, Computer Science, Statistics, or similar
• 2+ years in data analysis (IVR/contact center experience preferred)
• Proficient in SQL and Microsoft Excel
• Experience with Tableau or similar BI tools
• Sharp analytical skills and a problem-solving mindset
• Strong written and verbal communication skills
💻 Remote Requirements
• U.S.-based with a reliable remote setup
• Available for cross-time zone collaboration with distributed teams
✨ Bonus Points For
• Experience with IVR platforms (Genesys, Avaya, Nuance)
• Understanding of UX design and human-computer interaction principles
💡 Why It’s a Win for Remote Job Seekers
At PTP, you’ll go beyond dashboards and dive into meaningful experience design. This is a chance to use data for good—making digital systems smoother, smarter, and more human. Plus, the flexibility of remote work with the energy of a fast-moving CX agency.
✍️ Call to Action
Ready to turn numbers into next-level customer experiences? Apply now and help PTP transform CX through data.
by Terrance Ellis | Jul 22, 2025 | Uncategorized
(Remote – U.S. | Full-Time or Contract | PTP)
🧾 About the Role
PTP is a fast-growing CX integrator working with clients to craft beautiful, results-driven digital experiences. We’re hiring a Web Design and Usability (UX) Consultant to help shape high-impact customer journeys grounded in human-centered design. If you have a strong UX portfolio, thrive in cross-functional teams, and can back design with data—read on.
✅ Position Highlights
• Full-Time or Contract
• Fully Remote (U.S.-based)
• May require occasional travel to Sacramento, CA
• Cross-industry clients, high-impact CX focus
• Influence UX at the strategy level
📋 What You’ll Own
• Develop templates, guidelines, and design standards based on HCD principles
• Conduct usability tests for all major releases and analyze the results
• Collaborate with SMEs and cross-functional teams to define personas, prototypes, and user journeys
• Lead design sessions, present findings, and champion the user voice
• Apply research to guide digital product improvements across web and mobile
• Ensure real-world usability aligns with intended design
• Translate UX insights into clear deliverables for executive and non-technical stakeholders
🎯 Must-Have Traits
• Bachelor’s in Human Factors, Interaction Design, Graphic Design, or similar
• 4+ years applying Human Factors and HCD principles
• 4+ years of UX/UI design for web/mobile
• 4+ years planning and executing usability research
• Strong storytelling, data analysis, and presentation skills
• Confident leading stakeholder sessions and design reviews
• Clear communicator across technical and executive audiences
💻 Remote Requirements
• Must be based in the U.S.
• Available for some travel to Sacramento, CA as needed
• Reliable home workspace and professional presence
✨ Bonus Points For
• Experience with State of California digital standards
• Familiarity with Ovo Studios CaptureUX
• Implementing California Web Usability Guidelines and Templates
• Government UX project experience
💡 Why It’s a Win for Remote Job Seekers
PTP brings strategy, creativity, and tech together to build meaningful CX solutions. As part of a fast-growing team, you’ll shape real impact through intuitive design while enjoying remote flexibility and opportunities to innovate in public-sector and enterprise spaces.
✍️ Call to Action
Apply now to help create seamless, human-first digital journeys. Join PTP and design with purpose.
