If you love turning messy engineering brain-dumps into clean, client-ready docs, this role is for you. You’ll own documentation intake and updates for APIs, integrations, testing basics, and best practices, helping clients understand and use the product without needing a translator.
About One Inc
One Inc provides insurers the ability to deliver choice, control, convenience, and continuity through digital insurance payments. Their Digital Payments Platform combines multi-channel communications with electronic payment processing and disbursement to create a frictionless premium and claims payments experience at scale.
Schedule
⦁ Full-time, remote (U.S.)
⦁ Work closely with engineers, developers, solution architects, product managers, and technical product teams
⦁ Own a queue of documentation update requests with clear turnaround and quality expectations
⦁ Client-facing writing with consistent style and communication standards
What You’ll Do
⦁ Review and manage an inbound queue of documentation update requests, ensuring efficient assignment and timely completion
⦁ Research, write, edit, and enhance client-facing documentation for the Developer Hub and other technical documentation projects
⦁ Translate complex technical concepts and jargon into clear, accessible, detailed content for advanced engineering clients
⦁ Collaborate cross-functionally to gather accurate product and engineering details that improve documentation clarity
⦁ Produce polished documentation deliverables including API references, user guides, release notes, installation guides, tutorials, and related materials
⦁ Continuously update existing documentation to reflect new features, enhancements, and best practices
⦁ Maintain and reinforce the One Inc Technical Writers’ Style Guide and documentation best practices
What You Need
⦁ 1–2+ years of technical writing experience delivering complete documentation solutions for complex products
⦁ Experience writing documentation for software products
⦁ Exposure to API documentation and technical writing for developer audiences
⦁ Strong written and verbal communication skills across groups, presentations, and stakeholder levels
⦁ Strong collaboration, partnership, and influencing skills to get what you need from busy teams
⦁ Familiarity with Jira and SAFe (Scaled Agile Framework)
⦁ Ability to use ReadMe documentation tools or similar documentation platforms
Benefits
⦁ Full-time, remote role with growth opportunity on a dedicated Technical Documentation Team
⦁ High-impact work that directly improves the client developer experience and reduces support friction
⦁ Cross-functional visibility and collaboration with engineering and product teams
If you’re a self-starter who can take a vague request, ask the right questions, and ship documentation that reads like it was always obvious, this is a strong fit.
Happy Hunting,
~Two Chicks…