Help shape the future of AI-powered support at a fintech startup revolutionizing credit access. Make an immediate impact by improving how automation meets the human touch.
About Tilt
Tilt (formerly Empower) is a mission-driven fintech company reinventing credit access by looking beyond outdated credit scores. Using real-time financial signals and machine learning, we’re building a system that recognizes people’s real potential. Named among the next billion-dollar startups, Tilt is remote-first, inclusive, and impact-focused.
Schedule
- Full-time
- Remote (US-based)
- Travel for company offsites required twice a year
What You’ll Do
- Ensure our AI Agent resolves customer questions quickly and accurately
- Analyze conversations and performance data to identify patterns and fix issues
- Partner with Product, Engineering, and Support to expand AI capabilities
- Prioritize automation opportunities based on customer feedback and analytics
- Recommend workflow, content, and integration improvements
- Monitor and report on AI performance to internal teams
- Influence customer support strategy beyond AI through data-driven insights
What You Need
- 4+ years in customer support, experience, or operations
- Experience maintaining enterprise-level conversational AI or virtual agents
- Strong communication skills and cross-functional collaboration history
- Proficiency with data dashboards or support analytics tools
- Familiarity with APIs and backend system connectivity
- Bonus: Experience with Git or light programming (not required)
- Fintech background is a plus, but not required
Benefits
- Salary range: $80K–$95K + equity
- Flexible health plans and substantial global-standard subsidies
- Work-from-home office reimbursement
- Paid global onsites (previous locations: Vail, San Diego, Mexico City)
- Career growth based on contributions, not seniority
- Direct access to company leadership
Join a company where your voice matters, your work drives real change, and your potential is recognized.
Be part of building the credit system people deserve.
Happy Hunting,
~Two Chicks…