(Remote – U.S. or Local to Raleigh, NC)
🧾 About the Role
TheeDigital is hiring a Web Support Specialist to be the first line of defense (and offense) for clients needing technical support. You’ll be the go-to for WordPress help, hosting issues, email setup, and anything else that needs attention post-launch. This is a hybrid role for folks who thrive in a fast-moving environment, love solving problems, and enjoy making customers feel supported and empowered.
âś… Position Highlights
• Full-time, remote-friendly (or hybrid if near Raleigh, NC)
• Competitive salary with results-based bonuses
• Paid vacation, sick days, holidays, birthday, parental leave, and Election Day off
• Fully covered medical, dental, vision, and life insurance
• 401(k) with 4% company match
• Paid wellness and training benefits
• Supportive and fun team culture with regular outings and celebrations
📋 What You’ll Own
• Respond to client support requests via email, chat, or phone
• Troubleshoot and resolve WordPress, hosting, and email issues
• Set up staging environments, manage DNS, and launch new websites
• Perform plugin and software updates
• Diagnose root causes of technical issues and clearly explain solutions
• Log billable time and submit invoices for service requests
• Help internal teams with training and technical support
• Be available for occasional weekend or after-hours coverage
🎯 Must-Have Traits
• 1+ year in tech support, help desk, or web development role
• Familiarity with WordPress, WooCommerce, and hosting environments
• Excellent communication skills—able to translate tech talk for clients
• Strong problem-solving and prioritization skills
• Experience with DNS setup and domain transfers
• Comfort with basic front-end technologies: HTML5, CSS3, JavaScript
• Familiar with tools like Chrome Inspector and GIT
• Working knowledge of PHP and hosting control panels
• Self-starter with strong organization and task management
đź’» Bonus Points For
• Experience supporting Shopify, G Suite, or Buddy
• Background in agency or freelance support work
• A strong customer service mindset and calm under pressure
• Sense of humor (Post-It enthusiast or celebrator of furbaby birthdays welcome)
💡 Why It’s a Win for Remote Job Seekers
• Be the digital hero for clients who count on fast, friendly support
• Work from anywhere and still feel part of a close-knit, fun team
• Access ongoing training and opportunities for growth
• Join an award-winning agency with national reach and local roots
• Generous benefits, flexibility, and a company culture that actually cares
✍️ Call to Action
If you’re part troubleshooter, part client cheerleader, and ready to help small businesses succeed online—this is your moment. Apply now with your resume and salary expectations to become the newest member of TheeTeam.