(Hybrid – Rochester, NY | Full-Time | CaterTrax)
🧾 About the Role
CaterTrax is seeking a detail-oriented, tech-savvy Site Build Specialist to lead new clients through the platform setup process, customize their catering sites, and troubleshoot existing ones. This hybrid position combines client consultation, technical configuration, and quality control, making it ideal for someone who enjoys both people and platforms.
âś… Position Highlights
• 💼 Employment Type: Full-Time
• 📍 Location: Hybrid (Rochester, NY)
• 💵 Compensation: $23–$24/hr (based on experience)
• 🧠Industry: Catering Software | Client Support | Web Configuration
• 🕰️ Schedule: Regular business hours, with flexibility
📋 What You’ll Own
• Lead site build sessions with new clients and customize the CaterTrax platform based on their needs
• Conduct site setup calls to gather requirements and offer consultative recommendations
• Perform quality control checks on new builds to ensure launch standards are met
• Handle updates and troubleshooting for existing client sites
• Respond to tickets, emails, and calls for ongoing support and issue resolution
• Track site development progress and provide status updates to internal teams
• Collaborate with product teams to offer feedback and suggest improvements
• Assist with special projects as assigned
🎯 Must-Have Traits
• Strong communication, organization, and multitasking skills
• Client-focused mindset with an ability to offer solutions and follow through
• Self-starter who thrives in both independent and team environments
• Comfortable working in a fast-paced, detail-heavy workflow
• Knowledge of the CaterTrax platform (preferred)
🛠️ Tech Skills Required
• 2+ years of HTML experience
• Familiarity with CSS
• Basic understanding of MS Office (Excel, Outlook, Word)
• SQL knowledge is a plus
🎓 Education & Experience
• AAS degree or higher
• 1–3 years of related experience in tech support, site building, or client services
💡 Why It’s a Win for Job Seekers
• Hybrid setup with a balance of remote and onsite work
• A people-facing tech role that doesn’t require you to code full-time
• Collaborative team culture with room for cross-functional growth
• Opportunity to support top-tier hospitality and foodservice clients
✍️ Call to Action
If you’re the kind of person who loves turning technical tasks into seamless user experiences—and knows their way around HTML and a support ticket—this is your moment. Apply now and help build the future of catering software with CaterTrax.