🌎 Remote | U.S. Based | Flexible Schedule
🕒 Temp/Contract | Open to Multiple States
👀 Always Hiring Talented Moderators
Social Factor is building its bench of sharp, compassionate, and digitally fluent Community Moderators to support top-tier global brands. If you love social media, know the digital lingo, and have a passion for creating safe, vibrant online spaces—we want to hear from you.
This is project-based and part-time contract work. We offer 24/7 shift flexibility—whether you’re a night owl, early bird, or somewhere in between.
🌍 Who Can Apply
We’re currently hiring from the following U.S. states:
AR, AZ, FL, GA, IN, MD, MI, MS, NC, NJ, OH, OK, OR, SC, TN, TX, VA
🗣️ Bilingual or multilingual? We’re especially interested in German, French, Spanish, Portuguese, Korean, and Japanese speakers.
🛠️ What You’ll Be Doing
- 💬 Monitor and engage with online communities in real time
- 🧠 Apply brand tone and voice consistently across all social channels
- 🚨 Flag and respond to sensitive or crisis-related content appropriately
- 📝 Provide feedback and insights based on social metrics and user behavior
- 📊 Help grow healthy, engaged digital communities for Fortune 100/500 clients
- 🔁 Collaborate with cross-functional teams as needed
✅ Requirements
- 🌐 Native-level fluency in English (other languages a plus!)
- 📱 Experience moderating on platforms like Facebook, X (Twitter), and Instagram
- ✍️ Excellent writing, grammar, and brand voice mirroring skills
- 🧰 Experience with tools like Sprinklr, Khoros, or Sprout Social preferred
- 🧠 Strong awareness of pop culture, slang, and cultural nuance
- 🖥️ Familiar with digital tools (Asana, JIRA, Basecamp, etc.)
- 🧪 Must pass a moderation assessment during screening
- 💻 Tech specs:
- Windows 10 or macOS 12+
- Reliable personal device for work use
- Minimum internet speed: 50 Mbps
- Comfortable working independently in a remote setup
🎓 Ideal for You If…
- You’ve got a background in moderation, customer care, or community management
- You thrive in fast-paced, digitally connected environments
- You’re available for weekday or weekend shifts, including overnight hours
- You’re a great communicator who thinks critically and acts fast
✨ Why Social Factor?
Social Factor is a people-first social media agency helping Fortune 100 and 500 brands listen, reach, and respond at scale. We’re growing—and looking for skilled, thoughtful, and flexible talent to grow with us.
📌 Note: Completing our moderation training and assessment qualifies you for future project opportunities. It does not guarantee immediate placement.