(Remote – U.S.)
🧾 About the Role
Truv is redefining how financial data is accessed. As a Senior Customer Success Engineer, you’ll own the technical relationship with top Fintech and Financial Institution clients, acting as the bridge between engineering and enterprise accounts. This is a fully remote role where you’ll guide customers through onboarding, integration, optimization, and adoption—playing a major part in transforming a $2B legacy market.
✅ Position Highlights
• $140,000 – $190,000 base + equity
• Full-time, fully remote
• High-growth, VC-backed startup
• Early-stage team (50–200 employees)
• Direct access to leadership and product
• Strong growth trajectory
📋 What You’ll Own
• Serve as primary technical point-of-contact for assigned enterprise accounts
• Lead onboarding, implementation, and integration of Truv’s real-time payroll data platform
• Develop technical account plans that align customer goals with Truv capabilities
• Conduct training sessions, health checks, and ongoing platform support
• Monitor usage data, drive adoption, and identify opportunities for growth
• Collaborate cross-functionally with Product and Engineering to solve issues and advocate for client needs
• Document best practices and contribute to internal knowledge base
• Guide clients through product updates and evolving platform features
🎯 Must-Have Traits
• 5+ years in technical customer success, solutions engineering, or technical account management
• Experience in B2B SaaS, Mortgage, Lending, or Fintech sectors
• Previous work in early-stage startups (50–200 employees strongly preferred)
• Strong understanding of APIs, integrations, enterprise software, and data workflows
• Excellent communication and client-facing problem-solving skills
• Proven ability to manage enterprise relationships post-sale
• Bachelor’s degree in Computer Science, Engineering, or equivalent experience
📈 Success Metrics
• Account retention and expansion
• Time-to-value and implementation success
• Customer satisfaction, NPS, and health scores
• Platform adoption and usage growth
• Issue resolution speed and efficiency
• Revenue impact and cross-functional alignment
💻 Remote Requirements
• U.S.-based
• Home office setup with secure, high-speed internet
• Available to support clients across U.S. time zones
• Ability to manage enterprise-level accounts independently
💡 Why It’s a Win for Customer Success Engineers
You’ll work with cutting-edge APIs, support a mission to improve financial access, and join a founding team that’s done this before—at Apple, Carta, Venmo, and Okta. It’s high-growth, high-impact, and high-visibility. If you thrive at the intersection of tech and client outcomes, this role is built for you.
✍️ Call to Action
If you’re ready to bring your technical expertise to an exciting, purpose-driven fintech startup, apply now and help shape the future of financial data with Truv.