🧾 About the Role
Instructure is seeking a part-time L1 Support Engineer to deliver technical assistance to users of Canvas, its leading learning management system. You’ll troubleshoot, resolve user issues, and escalate tickets as needed—serving educators, admins, and learners with reliable, friendly support.
✅ Position Highlights
• $20.80/hour
• Part-time
• Remote (U.S.-based)
• Flexible hours, remote-first culture, tech provided
📋 What You’ll Own
• Respond to support tickets via chat, phone, and email
• Troubleshoot issues and guide users through Canvas features
• Document bugs and escalate complex issues to Tier 2
• Maintain clear records of actions and resolutions
• Create support documentation when needed
🎯 Must-Have Traits
• Excellent written and verbal communication
• Strong problem-solving and analytical skills
• Self-motivated with ability to work independently
• Comfortable in a fast-paced, agile environment
• Professionalism in all client interactions
💻 Remote Requirements
• Reliable internet connection and digital workspace
• Ability to work assigned shifts and respond promptly to users
💡 Why It’s a Win for Remote Job Seekers
• Great for tech-savvy professionals seeking flexible, part-time hours
• Opportunity to grow with a respected edtech company
• Inclusive, mission-driven team environment with development perks
✍️ Call to Action
If you’re a clear communicator with a knack for troubleshooting and love supporting meaningful technology, join Instructure as an L1 Support Engineer and help educators thrive.