🧾 About the Role
Instructure is hiring a full-time Bilingual Tech Support Representative to support users of Canvas—our flagship learning management system. This remote role involves assisting Spanish and English-speaking users with technical issues, troubleshooting, and delivering outstanding service in a fast-paced, fully virtual support environment.
✅ Position Highlights
• $20.80/hour
• Full-time
• Remote (U.S.-based)
• Flexible shifts (6:00am–10:30pm MST, weekends required)
• Participation in employee equity program, tech provided, wellness support, paid holidays, annual “Dim the Lights” week
📋 What You’ll Own
• Answer support requests via phone, chat, and email in Spanish and English
• Troubleshoot Canvas user issues and resolve through the UI
• Replicate bugs and escalate unresolved tickets to Tier 2
• Maintain accurate ticket records and provide timely updates
• Route requests to appropriate teams when necessary
• Contribute to internal support documentation as assigned
🎯 Must-Have Traits
• Fluent in both English and Spanish
• High School diploma required; college coursework in IT preferred
• Solid troubleshooting and customer service experience
• Strong written/verbal communication
• Adaptable, professional, quick-thinking, with a sense of humor
• Able to work independently and thrive in an agile environment
💻 Remote Requirements
• Hardwired internet connection (min. 15 Mbps)
• Private, secure, quiet, and professional home workspace
• Environment suitable for undetectable non-office audio during calls
💡 Why It’s a Win for Remote Job Seekers
• Ideal for bilingual professionals passionate about tech support
• Fully remote with stable hours and growth potential
• Culture of inclusion, flexibility, and professional development
✍️ Call to Action
If you’re a bilingual tech problem-solver with a knack for customer care, join Instructure and help educators and learners thrive through world-class support.