(Remote – U.S.)
🧾 About the Role
Underdog—the fastest-growing sports gaming company in history—is seeking an experienced IT Support Manager to lead and optimize IT operations across a distributed workforce. This isn’t just about keeping things running—it’s about engineering seamless employee experiences, safeguarding infrastructure, and driving cross-functional innovation at scale.
✅ Position Highlights
• Full-time | Fully Remote (U.S.)
• Salary Range: $124,000–$140,000
• Equity included
• Work with next-gen tools: Freshservice, Okta, Kandji, JumpCloud, and more
• Leadership role in a $1.2B company backed by A-list investors
📋 What You’ll Own
• Lead all IT support operations, ensuring exceptional end-user experiences
• Manage Service Desk operations and Freshservice ticketing workflows
• Oversee Identity and Access Management (IAM) via Okta, ensuring secure SSO and MFA
• Manage endpoint and device security using JumpCloud (Windows/macOS) and Kandji (Apple)
• Administer Google Workspace, Slack, and Zoom to maintain collaboration and compliance
• Improve onboarding/offboarding workflows across IAM, MDM, and SaaS platforms
• Implement and enforce security best practices and access policies
• Partner cross-functionally with key departments to align IT solutions with company goals
• Set and track OKRs for service performance, ticket SLAs, and employee satisfaction
• Continuously document, iterate, and improve IT processes and protocols
🎯 Must-Have Traits
• 7+ years of IT operations/support experience
• 3–5 years of experience in a leadership or management role
• Deep hands-on experience with:
– Freshservice
– Okta
– Kandji and JumpCloud (MDM)
– Google Workspace, Slack, and Zoom
• Strong understanding of Apple and Windows environments
• Expert-level grasp of IAM, endpoint security, SSO, MFA, and access reviews
• Familiarity with zero-trust security principles and ITIL best practices
• Excellent leadership, troubleshooting, and process optimization skills
• Ability to thrive in a fast-paced, tech-first culture
💻 Remote Requirements
• Reliable home workspace and internet connection
• Ability to work autonomously while staying connected to a highly distributed team
• Willingness to lead transitions, policy rollouts, and tech implementations virtually
💡 Even Better If You Have
• ITIL certification or experience implementing ITSM frameworks
• Familiarity with SOC 2, ISO 27001, NIST, or GLI-33B compliance
• Experience managing IT teams with focus on SaaS security and IAM
• Hands-on with tools like Cerby and shadow IT mitigation strategies
• Experience in IT asset management, procurement, or budget oversight
🎁 Perks & Benefits
• Unlimited PTO (flexible—except early NFL season)
• 16 weeks paid parental leave
• $500 home office allowance
• 5% 401(k) match
• Company-paid health, dental, and vision for you and your family
• Remote-first culture with deep employee engagement
✍️ Call to Action
Ready to scale secure IT across the most electrifying brand in fantasy sports? Apply now to join Underdog as our IT Support Manager and help us build experiences that win—on and off the field.