(Remote â U.S. | Full-Time, Contract, or Temp-to-Hire | PTP)
𧞠About the Role
PTP is a growing systems integrator specializing in Customer Experience (CX) strategy and implementation. Weâre looking for a Data Analyst to help us turn caller behavior into actionable insights, driving stronger digital journeys across IVR systems. If you thrive at the intersection of data, design, and experienceâthis oneâs for you.
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Position Highlights
⢠Full-Time, Contract, or Temp-to-Hire
⢠Fully Remote (U.S.-based)
⢠Work with high-impact CX projects
⢠Blend data, UX, and strategy
⢠Client-facing insights and influence
đ What Youâll Own
⢠Analyze IVR caller behavior data using SQL and Excel
⢠Build custom Tableau dashboards to identify patterns, friction points, and trends
⢠Translate analysis into opportunities to improve digital customer journeys
⢠Present data-driven insights to internal teams and external stakeholders
⢠Deepen understanding of IVR flows and functionality to support product decisions
⢠Work cross-functionally to influence CX design with data-backed recommendations
đŻ Must-Have Traits
⢠Bachelorâs in Information Systems, Computer Science, Statistics, or similar
⢠2+ years in data analysis (IVR/contact center experience preferred)
⢠Proficient in SQL and Microsoft Excel
⢠Experience with Tableau or similar BI tools
⢠Sharp analytical skills and a problem-solving mindset
⢠Strong written and verbal communication skills
đť Remote Requirements
⢠U.S.-based with a reliable remote setup
⢠Available for cross-time zone collaboration with distributed teams
⨠Bonus Points For
⢠Experience with IVR platforms (Genesys, Avaya, Nuance)
⢠Understanding of UX design and human-computer interaction principles
đĄ Why Itâs a Win for Remote Job Seekers
At PTP, youâll go beyond dashboards and dive into meaningful experience design. This is a chance to use data for goodâmaking digital systems smoother, smarter, and more human. Plus, the flexibility of remote work with the energy of a fast-moving CX agency.
âď¸ Call to Action
Ready to turn numbers into next-level customer experiences? Apply now and help PTP transform CX through data.