🧾 About the Role
Customer service is more than answering questions—it’s guiding users with empathy and skill. As a Remote Customer Support Specialist at Alliance Enterprises, you’ll provide direct technical support to software users across the U.S., helping resolve issues, walk through functionality, and deliver exceptional service. You’ll also help demonstrate the software to customers and assist in maintaining compliance-based systems. If you’re tech-savvy with a human touch, this role’s for you.
✅ Position Highlights
• Full-time, 100% Remote (U.S.-based)
• Department: Customer Support
• Support proprietary case management software
• Collaborate with both hosted and on-premise clients
• Join a mission-driven team focused on accessibility and impact
📋 What You’ll Own
• Troubleshoot issues and guide customers step-by-step
• Deliver software demonstrations and user education
• Assist clients in maintaining systems and meeting compliance standards
• Document cases clearly and maintain formatting standards
• Participate in daily scrums and weekly triage meetings
• Adapt to evolving software lifecycle and technologies
• Proactively identify potential issues and communicate effectively
• Provide timely updates to relevant stakeholders
🎯 Must-Have Traits
• High school diploma or GED required
• 1+ years of recent software support experience
• Experience in technical troubleshooting and customer service
• Familiarity with proprietary database systems and RDBMS
• Understanding of Microsoft SQL Server and ability to read queries
• Basic code-reading or Visual Studio familiarity
• Knowledge of IIS, networking protocols, and SDLC concepts
• Skilled in Microsoft Office and communication tools like Teams
• Bonus: Experience with Power BI or Tableau for analytics
💻 Remote Requirements
• Reliable high-speed internet
• U.S.-based with legal work authorization
• Distraction-free home setup
• Self-sufficient with strong communication habits
💡 Why It’s a Win for Remote Job Seekers
• No commute, full connection
• Join a company with 40+ years of impact in public service tech
• Work with people who care about accessibility and user success
• Backed by Aspire Software, offering long-term growth and innovation
• Be part of a community—not just a queue
✍️ Call to Action
If you’re ready to turn support tickets into customer success stories, Alliance Enterprises wants to hear from you. Apply now and bring your tech talent and people-first mindset to a team that truly makes a difference.